Staff Product Manager - Data Platforms

Twilio

19h•Remote

About The Position

Join the team as Twilio’s next Staff Product Manager for the Channels Data team. The Channels Data team is continuously identifying strategic opportunities for platform maturity and improved customer logs and analytics experiences for Twilio’s Email and Messaging channels. This product manager would help lead, organize and execute our channel data bulk egress strategy through webhooks and other scaled data exhaust product recommendations. This is a platform product role with very little front end or application side feature development.

Requirements

5+ years experience in product management
Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions
Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication
Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams
Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.

Nice To Haves

Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth
Advanced degree: MBA or Master’s in CS or related discipline

Responsibilities

Become a subject matter expert on traffic logs and analytics use cases across our customer segments
Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis
Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size
Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.