Product Manager, Platform

Euna Solutions•Dunwoody, GA

3d•Hybrid

About The Position

The Product Manager, Platform owns the strategy, roadmap, and execution for the Platform layer of the Payments Business Unit — the infrastructure, integrations, and operational foundation that all four products (Kiosk, Cashiering, Online Payments, and Revenue Management Dashboard) depend on. You are responsible for defining where the platform needs to go, building the case for investment, and being accountable for outcomes. You treat internal teams and integration partners as customers, run structured discovery to understand their needs, and translate that insight into a platform roadmap you own and prioritize. You partner closely with the Director of Product and engineering leadership to set direction, and drive execution through strong backlog discipline, cross-product coordination, and deep partnership with the Implementation and Support teams. You are the single accountable owner for the platform’s health, capability, and strategic trajectory.

Requirements

4–6+ years in a Product Manager or related role, with demonstrated ownership of roadmap, strategy, and outcomes.
Track record of conducting customer or partner discovery and translating insights into roadmap and prioritization decisions
Experience defining and tracking product success metrics and connecting platform or infrastructure work to business outcomes
Strong backlog management discipline and story-writing skills
Experience with payment processor integrations or fintech/SaaS platforms preferred
Comfortable making or influencing build vs. buy and vendor evaluation decisions
Familiarity with Agile/Scrum ceremonies and sprint-based delivery
Comfortable operating at the intersection of technical and operational work
Public sector or B2B SaaS experience a plus
Proficiency with Jira or equivalent backlog management tool required

Nice To Haves

Experience with payment processor integrations or fintech/SaaS platforms
Public sector or B2B SaaS experience

Responsibilities

Define and own the platform roadmap, balancing near-term delivery commitments with longer-term capability investments
Develop a clear point of view on where the platform needs to go over the next 12–18 months and build the case for prioritization decisions with stakeholders and leadership
Make or meaningfully influence build vs. buy decisions, vendor and processor evaluations, and API design direction in partnership with engineering
Represent the platform’s strategic needs in business unit planning, ensuring platform investment keeps pace with product growth
Run a structured discovery practice: conduct regular conversations with clients, implementation partners, and internal product teams to surface unmet needs and validate platform direction
Own the feedback loop between client-facing teams and the platform roadmap — identifying patterns that signal gaps, not just triaging individual escalations
Lead or co-lead client and partner-facing sessions in a product capacity, representing both current platform capabilities and future direction
Use discovery findings to anchor prioritization decisions in evidence and bring that evidence into roadmap discussions.
Define what success looks like for the platform layer: establish and track metrics around reliability, integration adoption, time-to-deploy for new clients, and platform-related support volume
Hold yourself accountable to outcomes, not just delivery — regularly reviewing whether shipped work is moving the right numbers
Surface platform health and progress to business unit leadership in a format that connects platform investment to product and revenue outcomes
Own and maintain the platform’s backlog as the single source of truth for platform-layer work
Write detailed user stories and acceptance criteria that engineering can act on independently
Groom and prioritize the backlog, bringing customer insight, partner feedback, and platform metrics to bear on sequencing decisions
Facilitate sprint ceremonies (planning, review, retrospective) for the platform team
Serve as the primary product contact for the Implementation team, translating client deployment needs into actionable backlog items
Triage escalated support issues with platform or infrastructure root cause and own the path to resolution
Maintain implementation-readiness documentation so the delivery team can onboard clients without product escalation
Maintain a clear view of shared services, APIs, and integrations that touch multiple product lines
Partner with engineering to define non-functional requirements around performance, uptime, security, and compliance