Product Manager, Platform (Senior/Staff/Principal)

VITL • Nashville, TN

2d • Hybrid

About The Position

This role owns our developer platform end-to-end: third-party integrations, APIs, and the surface area that other systems plug into. Expect a full-spectrum day: a technical call with a partner’s dev in the morning, a deal-structuring conversation with Business Development in the afternoon, and a call with a director at a partner that evening to unblock a go-live. You sit at the center of the rectangle (BD, sales, engineering, ops) and you’re accountable for making the math work across all four sides. You’ll work alongside an engineering team that handles the deep implementation; your job is to create the specificity and strategy that lets that work land.

Requirements

• Platform PM depth. 5+ years shipping platform products, developer-facing APIs, or large-scale integrations. You’ve run the full lifecycle from discovery to production and you know where the landmines are.
• Technical fluency. You read API docs, test endpoints in Postman, understand webhooks and auth flows, and can hold a technical call with a partner developer without needing an engineer in the room. You don’t need to write production code, but you can prototype well.
• Product instincts for developer surfaces. You think about API design, SDK ergonomics, and developer onboarding the way other PMs think about UI flows. You can articulate what makes a developer surface “good” and you’ve shipped a few of them.
• Regulatory aptitude. You are curious about regulatory complexity. You can read a dense requirements document and turn it into a spec. You can sit with an auditor and leave the conversation with a clearer path forward than you came in with.
• Customer-facing poise. You run tight calls. You make recommendations that partners and internal stakeholders both accept. You can push back and still keep the deal alive.
• Healthcare curiosity. EMRs, pharmacy operations, compounding, cash-pay telemedicine. If these are foreign, you come hungry to learn them fast.
• Operator energy. You close loops. You notice when a thread has gone quiet for three days and restart it. You shield engineering from noise so they stay heads-down. You ship constantly.
• AI-native instincts. You use AI and no-code tools (Claude Code, Cursor, n8n, Make) to draft, prototype, spec, and accelerate every part of the job.
• Positive intensity. You operate with urgency and care at the same time. You have the courage to say “not yet” to a deal and the warmth to keep stakeholders and customers excited anyway.

Nice To Haves

• Bonus points if you’ve built developer SDKs or reusable integration frameworks.
• Prior HITRUST, SOC 2, or HIPAA experience is a plus but not required.

Responsibilities

• Platform roadmap. Own the full platform intake funnel and the prioritized roadmap that falls out of it. Weigh customer demand, commercial value, and engineering cost to decide what we build and in what sequence. Hold the line against randomization to protect existing high-priority commitments.
• Developer experience as product. Own everything engineers at our customers and partners touch: APIs/SDKs, docs, sandbox testing, and data models.
• Commercial partnership with BD and sales. For every partnership that touches the platform or integrations, you’re the technical-economic voice in the room: what’s buildable, by when, at what cost, and under what commitments from the partner. You’ll partner directly with the Head of Sales, Head of Business Development, and Head of Product & Engineering on every commercial conversation where the platform is the fulcrum.
• Integration scoping and delivery. Run technical discovery calls with partner developers and decision-makers. Produce discovery summaries that hold up, and carry them through to shipping. Scope the build, negotiate realistic timelines and commitments, and drive phased rollouts with staged customer comms.
• Platform strategy. Develop and apply a prioritization framework for which third-party systems we should integrate with, then drive the resulting integrations from initial conversation through production.
• Partner relationships and escalations. Define pilots, run validations, and build the go / no-go checklist. After launch, you quarterback each partner relationship through quality, migrations, incidents, and escalations. Track adoption, identify stuck partners, and feed gaps back into the roadmap. When a customer or partner asks platform questions, you’re the one who diagnoses what’s actually being asked and keeps the relationship warm through your answers.
• Voice of the platform. Make sure platform considerations show up in product decisions and sales conversations.

Benefits

• The base salary range for this role is competitive and will be determined based on the candidate’s relevant skills, experience, and geographic location.
• In addition to base pay, total compensation may include performance-based incentives, benefits and company options.
• This role may handle PHI/PII and must follow HIPAA, company privacy policies, and least-privilege access practices.
• VITL is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
• If you meet most—but not all—requirements, we encourage you to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed