Principal)

VITL•Nashville, TN

4d•Hybrid

About The Position

This role owns our developer platform end-to-end: third-party integrations, APIs, and the surface area that other systems plug into. The role involves a full-spectrum day, including technical calls with partners, deal-structuring conversations with Business Development, and unblocking go-lives. The Product Manager sits at the center of Business Development, Sales, Engineering, and Operations, accountable for making the math work across all sides. They will work alongside an engineering team, focusing on creating the specificity and strategy for their work.

Requirements

5+ years shipping platform products, developer-facing APIs, or large-scale integrations.
Experience running the full lifecycle from discovery to production.
Technical fluency: ability to read API docs, test endpoints, understand webhooks and auth flows, and hold technical calls with partner developers.
Ability to prototype well.
Product instincts for developer surfaces, including API design, SDK ergonomics, and developer onboarding.
Ability to articulate what makes a developer surface 'good'.
Curiosity about regulatory complexity and ability to translate dense requirements into specs.
Ability to sit with an auditor and identify a clearer path forward.
Customer-facing poise: ability to run tight calls, make accepted recommendations, and push back while keeping deals alive.
Healthcare curiosity: willingness to learn EMRs, pharmacy operations, compounding, and cash-pay telemedicine quickly.
Operator energy: ability to close loops, restart quiet threads, shield engineering from noise, and ship constantly.
AI-native instincts: experience using AI and no-code tools (Claude Code, Cursor, n8n, Make) to draft, prototype, spec, and accelerate work.
Positive intensity: operating with urgency and care, having the courage to say 'not yet' while keeping stakeholders and customers excited.

Nice To Haves

Experience building developer SDKs or reusable integration frameworks.
Prior HITRUST, SOC 2, or HIPAA experience.

Responsibilities

Own the platform roadmap, including the full platform intake funnel and prioritized roadmap.
Weigh customer demand, commercial value, and engineering cost to decide what to build and in what sequence, protecting existing high-priority commitments.
Own the developer experience, including APIs/SDKs, docs, sandbox testing, and data models for customer and partner engineers.
Act as the technical-economic voice in commercial partnerships with BD and sales, determining buildability, timelines, costs, and partner commitments.
Partner directly with the Heads of Sales, Business Development, and Product & Engineering on commercial conversations involving the platform.
Run technical discovery calls with partner developers and decision-makers, producing discovery summaries, scoping builds, negotiating timelines, and driving phased rollouts.
Develop and apply a prioritization framework for third-party system integrations and drive these integrations from initial conversation through production.
Define pilots, run validations, and build go/no-go checklists for partner integrations.
Quarterback partner relationships post-launch, managing quality, migrations, incidents, and escalations.
Track adoption, identify stuck partners, and feed gaps back into the roadmap.
Ensure platform considerations are represented in product decisions and sales conversations.
Make sure platform considerations show up in product decisions and sales conversations.