Product Manager ( Pharmacy )

AssistRx

11d

About The Position

AssistRx is seeking a Product Manager with deep life sciences and patient access expertise to lead the strategy and evolution of our Patient Assistance Program (PAP) and Free Goods dispensing capabilities. This role involves shaping how patients access therapies when affordability is a barrier, working with manufacturers, specialty pharmacies, and internal operations teams. The Product Manager will own the end-to-end product strategy and execution for PAP and related patient support offerings, balancing compliance, operational complexity, and patient experience while delivering scalable, tech-enabled solutions.

Requirements

7+ years of Product Management experience, preferably in healthcare technology or B2B SaaS
Direct experience in life sciences/pharma services, specifically: Patient Support Programs (PSPs), Patient Assistance Programs (PAP) and/or Free Goods / free drug dispensing workflows
Strong understanding of Hub services (benefits verification, PA, copay, PAP)
Strong understanding of Specialty pharmacy and manufacturer ecosystems
Experience working in regulated environments (HIPAA, GxP, GDP, etc.)
Proven ability to translate complex operational workflows into scalable product solutions
Strong stakeholder management and client-facing experience
Experience working in Agile/Scrum environments

Nice To Haves

Experience with Pharmaceutical manufacturers or hub service providers
Experience with Specialty pharmacies or distribution networks
Familiarity with EMR/EHR integrations, claims data, and patient-level data workflows
Familiarity with FHIR / HL7 interoperability standards
Experience with Digital patient engagement tools (apps, portals, messaging)
Experience with Outcomes reporting and analytics dashboards
Experience with Automation or AI-driven workflow optimization
MBA or advanced degree in healthcare, business, or life sciences

Responsibilities

Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges
Design and optimize workflows for patient eligibility & enrollment, income verification & documentation management, free drug ordering, dispensing, and replenishment, and compliance tracking and audit readiness (GxP / GDP awareness)
Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy
Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
Translate complex program requirements into scalable, configurable product solutions
Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms
Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
Drive alignment across stakeholders in a highly matrixed environment
Own full lifecycle: discovery → requirements → build → launch → optimization
Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
Use data to continuously improve product performance and patient outcomes
Act as a trusted advisor to pharmaceutical clients
Support implementations, workshops, and QBRs
Translate product capabilities into clear business value and outcomes
Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
Write high-quality user stories, acceptance criteria, and business requirements
Leverage tools such as Jira, Confluence, Aha!, Productboard