Product Manager - Payments - Vice President

JPMorganChase•Plano, TX

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in ChaseNet you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will focus in partnering across Consumer and Community Banking, Merchant Services, Technology, and key control functions to strengthen the ChaseNet value proposition through targeted, data-driven enhancements that improve authorization performance, reduce fraud and dispute friction, and create differentiated merchant value. ChaseNet is a customized, end-to-end closed-loop payment processing platform designed to simplify payment acceptance for Chase-issued Visa credit, signature debit, and PIN debit cards. Through a partnership with Visa, ChaseNet leverages Visa’s infrastructure for processing Chase-issued Visa credit and signature debit transactions while enabling differentiated capabilities and performance improvements for merchants and customers.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Proven product ownership experience leading end-to-end technology delivery, from discovery, release execution and post-launch performance management.
Deep understanding of payments processing concepts, including authorization flows, fraud controls, disputes/chargebacks, and operational impacts on merchants and cardholders.
Demonstrated ability to lead through influence across complex stakeholder groups, including product, technology, operations, risk, and commercial teams, with experience engaging senior leaders.
Strong analytical capability to develop business cases, define success metrics, and use data to prioritize work and validate outcomes.
Excellent written and verbal communication skills, with the ability to translate between business objectives and technical implementation detail.
Demonstrate executive-ready communication, facilitation of cross-functional decision forums, conflict resolution, and influencing without direct authority.
Experience with delivery tooling: JIRA (or equivalent work management tools) and documentation practices suitable for technology delivery and auditability.
Agile delivery and product management: Scrum, backlog management, user stories and acceptance criteria, release planning, stakeholder management.
Process and operating model design: mapping complex end-to-end flows, identifying control points, and designing scalable operational handoffs.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience working on issuer-acquirer ecosystem initiatives, including use of issuer data to improve authorization outcomes and fraud performance.
Experience designing dispute and operational efficiency improvements, including reduction of friction and cost in dispute processes.
Familiarity with card-linked offers or merchant engagement platforms that enable targeted access to cardholders.
Background partnering with control functions (Risk, Compliance, Legal) to deliver controlled product changes in regulated environments.

Responsibilities

Develop a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns and maintains a product backlog that enables development to support the overall strategic roadmap and value proposition
Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Drive the ChaseNet product roadmap and execution plan, aligning strategic priorities to sequenced technology releases and measurable business outcomes.
Partner with Consumer and Community Banking and Payments stakeholders to leverage issuer and processing data to design and deliver enhancements to the ChaseNet value proposition, including reducing friction and costs.
Lead discovery and ideation to define product features, articulate the customer and operational problem statements, and translate concepts into clear requirements, acceptance criteria, and delivery milestones.
Serve as the primary product interface to Technology teams, managing backlog prioritization, writing high-quality user stories, and driving delivery execution through agile ceremonies and disciplined release management.
Drive cross-functional delivery coordination across Fraud/Risk, Disputes/Operations, Legal/Compliance, and Commercialization to ensure solutions are operationally viable, controlled, and ready for market adoption.
Quantify and communicate business cases for priority initiatives, including market sizing, pricing and economics, cost-to-serve impacts, and performance improvement potential, and use data to track realized value post-launch.