Product Manager, Payments Tax

Upwork • Toronto, ON

24d • Hybrid

About The Position

Upwork Inc.’s family of companies connects businesses with global, AI-enabled talent across various contingent work types. This role is for an experienced and strategic Product Manager focused on crafting and driving product capabilities for Tax Compliance products. Compliance is integral to Upwork's business, requiring the development of pragmatic solutions that uphold customer experience for both clients and talent on the marketplace. The position emphasizes building robust platform capabilities and influencing the full stack, from platform to user experience. The Senior Product Manager will be responsible for developing modular solutions to enable global compliance and enhance go-to-market efficiency, especially given the complexities of supporting multiple geographies. Proactive collaboration with various product and cross-functional leaders is essential due to the interconnected nature of Tax products. Upwork is establishing an operational hub in Toronto, Canada, expected to be fully operational by Q4 2026. This role will require 3 days in the office once the Toronto office is open. Initially, the position will be employed through a partner to ensure a seamless hiring process while the hub is established, with potential opportunities to transition to direct employment with Upwork depending on business needs and other requirements.

Requirements

• Strong product management experience
• Conversant with modern day technologies and user experience principles required to bring product solutions to market, at scale and globally
• Drive and willingness to go above and beyond with a strong work ethic
• Balances technical and commercial savvy; able to communicate what is possible and what will have the biggest impact on the business
• Strong interpersonal skills; able to effectively influence a wide range of collaborators all across the organization

Nice To Haves

• Working in a marketplace business environment, building compliance products (tax or otherwise), product platforms is preferred
• Knowledge of tax compliance would be a plus but not mandatory

Responsibilities

• Translate marketplace requirements into generic and tax platform capabilities that encompass core product platforms and associated customer experiences. Putting the customer first, solve for Tax compliance with business pragmatism
• Actively partner with a variety of Upwork teams, including design, engineering, marketing, legal, accounting, and finance on new products, initiatives, and global expansions of existing products
• Lead the tax aspects for the end-to-end full life cycle of product deployment, including but not limited to design review, testing, launch, tax functionality, reporting, and compliance
• Support a broad range of teams such as Community, Customer Support, Financial Risk & Compliance, Trust & Safety, and others to address product needs and user queries as it relates to tax issues
• Build a deep understanding of Upwork’s business model and various products, understanding key tax positions, issues, and obligations

Benefits

• Our partner will offer competitive benefits.
• When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed