Product Manager - Patient Experience

Labcorp•Durham, NC

2d•Onsite

About The Position

Labcorp is seeking a strategic, high-agency Product Manager to drive patient-facing digital experiences across Labcorp’s ecosystem (web, mobile, and Patient Service Center experiences) in Durham, NC. This role contributes to overall product strategy and leads the translation of that strategy into clear product vision, design, and execution. You will serve as a primary point of contact for business stakeholders within your application area, ensuring alignment between business goals, patient needs, and delivered product outcomes. You will think holistically about the patient experience while balancing operational efficiency, leveraging data, insights, and market awareness to guide decisions and deliver meaningful value.

Requirements

Bachelor’s degree required (or equivalent experience)
Demonstrated experience contributing to product strategy and translating strategy into execution
Strong understanding of product development processes and Agile methodologies
Excellent communication skills with the ability to present technical and non-technical concepts clearly
Strong analytical and decision-making skills grounded in data and insights
Experience collaborating across cross-functional teams and influencing outcomes
Experience developing and managing product roadmaps and KPIs
Demonstrated ability to leverage AI tools to enhance product development, team productivity, and/or customer experience
Familiarity with tools such as JIRA and Confluence

Nice To Haves

4 or more years of experience in a Product Manager role working with complex digital products
Experience in healthcare, digital health, or patient-facing products preferred
Understanding of modern web/mobile technologies, APIs, and digital experience platforms

Responsibilities

Contribute to product strategy and vision aligned to enterprise and patient experience goals
Support development and maintenance of product roadmaps aligned to that strategy
Translate strategy into clear product concepts, designs, and execution plans informed by data, user insights, and market analysis
Champion a patient-first mindset and design intuitive, accessible, end-to-end experiences
Incorporate patient, operational, and business insights along with competitive and market best practices
Lead translation of product vision into detailed designs for execution teams
Collaborate closely with Engineering, UX, and business stakeholders to deliver intended experience and business value at pace
Prepare and present product concepts, designs, and recommendations to drive stakeholder alignment
Define and own KPIs tied to patient engagement, satisfaction, and business outcomes
Use performance data to inform prioritization, identify trends, and drive continuous improvement
Communicate product direction, decisions, and recommendations clearly to stakeholders
Gather requirements, explain tradeoffs, and translate technical concepts for non-technical audiences
Stay informed on healthcare trends, consumer technologies, and competitive landscape to inform product direction