Product Manager, Operations Technology, Popeyes

Restaurant Brands International•Miami, FL

3d•Onsite

About The Position

Restaurant Brands International Inc. (RBI) is seeking a Product Manager, Ops Technology for Popeyes to own the end-to-end product lifecycle for a portfolio of restaurant operational technology solutions. This role involves driving product discovery, defining success metrics, prioritizing roadmaps, and collaborating cross-functionally to deliver business impact. The focus is on AI-powered assistant tools for restaurant employees, digital production management systems, order accuracy camera solutions (computer vision), and AI-enabled ordering technologies. The Product Manager will translate operational needs into product requirements, lead experimentation, and drive execution to enhance order accuracy, throughput, labor productivity, and guest experience. This role requires a 5-day in-office work schedule in Miami, FL.

Requirements

3+ years of experience in product management, strategy, analytics, consulting, or QSR operations.
Bachelor’s or graduate degree in Business Administration, Engineering, Analytics, Information Systems, Operations Management, or related field.
Experience working on technology-enabled operational initiatives.
Strong analytical skills with experience working with POS, transactional, or operational datasets.
Experience supporting pilots or experimentation frameworks.
Strong stakeholder management and cross-functional collaboration skills.
Ability to operate in fast-paced, ambiguous environments with a bias for action.
Excellent written and verbal communication skills.
Willingness to engage directly with restaurant environments to diagnose operational challenges and validate data-driven solutions in real-world settings.

Responsibilities

Own day-to-day product management and execution for assigned Ops Technology initiatives, including AI assistant platforms, digital production management systems, order accuracy camera solutions, and AI-enabled ordering technologies, ensuring delivery against defined roadmap priorities.
Translate strategic direction into detailed product requirements, user stories, acceptance criteria, and implementation plans that guide engineering and vendor development.
Lead pilot planning and execution ensuring operational readiness and field alignment.
Track and analyze performance metrics including AI model accuracy, order accuracy rates, speed of service, throughput, system stability, and adoption, driving iterative product enhancements.
Coordinate cross-functional execution across Technology, Analytics, Operations, and Field teams to resolve blockers and ensure successful deployment in restaurant environments.
Develop structured test-and-learn frameworks and synthesize results into clear recommendations for scaling, optimization, or refinement.
Build financial impact analyses and rollout plans to support scaling decisions, escalating major trade-offs, investment decisions, and strategic pivots to the Sr. Product Manager.