Product Manager - NDS

Nelnet Servicing • Lincoln, NE

1d • Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. The Product Manager role is key to developing strategic vision and product roadmaps with internal and external stakeholders, prioritizing needs based on business value, and working with stakeholders and development teams to deliver on individual initiatives within the product. This position follows a hybrid work schedule and requires associates to reside within 30 miles of one of the following office locations: Lincoln, NE; Centennial, CO; Madison, WI; or Brownsville, TX. Associates are expected to work both remotely and in-office, with a standard requirement of 24 hours per week in the office to support collaboration, team engagement, and business needs. Collaboration, relationship-building, communication, and leadership are key aspects of this role.

Requirements

• Bachelor’s degree or related fields and/or commensurate experience.
• 4+ years’ agile experience
• 2+ years’ experience as a Product Owner or Product Manager required.
• Proven experience working with Senior Executives required.
• Excellent analytical and problem-solving skills.
• Ability to conceptualize and analyze complex business processes.
• Strong motivation, negotiation, facilitation, and presentation skills
• Ability to define and achieve business goals and meet deadlines while working both independently & collaboratively.
• Proven leadership and employee development capabilities
• Strong customer service focus
• Exceptional organizational skills
• Experience developing and implementing processes and procedures.
• Exceptional oral, written, and interpersonal communication skills
• Solid financial and budgetary skills
• Ability to successfully manage multiple, simultaneous initiatives and conflicting priorities.
• Demonstrated skills in project management techniques, methods, processes, and practices.
• Ability to meet and manage customer expectations in a professional and timely manner.
• Must be a United States citizen due to contract requirements with the United States Department of Education.

Nice To Haves

• Master’s degree beneficial.
• 2+ years’ student loan experience preferred.

Responsibilities

• Work with stakeholders to develop product strategies that support the company’s strategic goals.
• Ensure the strategy is visible and transparent to all parties.
• Facilitate collaboration with stakeholders to identify and plan the delivery key initiatives that align with the overall product strategy.
• Collaborate with the teams to develop budget and investment needs to support the delivery of these key initiatives.
• Work with all areas of the organization to understand customer opportunities, compliance, regulations, market trends and customer behaviors.
• Own prioritization, preparing and communicating product roadmaps.
• Ensure the roadmap is shared and understood by product owners, stakeholders and the teams.
• Work with product owners to ensure a common understanding of projects goals and desired outcomes and work together to ensure the projects meet those goals.
• Acts as a stakeholder in all release planning meetings to ensure that release plans fit into the overall product vision and meet required deliverable dates.
• Responsible for maintaining a product level backlog including milestones, epics, user stories and acceptance criteria.
• Work with teams to ensure they understand the business needs outlined in the stories.
• Responsible for final signoff that solutions produce the desired outcomes.
• Monitor delivery progress to ensure appropriate return on investments will be met.
• Understand the overall cost of the product and how it contributes to overall cost.

Benefits

• medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level