Product Manager, Messaging Enablement Platform

Netflix•Los Gatos, CA

4d•Hybrid

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Messaging is one of the most direct ways we speak to our members: from building excitement around new offerings like podcasts or games, to helping someone recover their account. Our messages span the entire member lifecycle across push, email, SMS, and in-app channels, reaching hundreds of millions of members worldwide. The Messaging PM team is responsible for innovating on these capabilities, working closely with internal customers and stakeholders to leverage messaging effectively in a variety of product use cases. We are seeking a Product Manager to lead the Messaging Enablement Platform (MEP). In this role, you will define and drive the vision, strategy, and roadmap for the tools, workflows, and platform capabilities that empower internal teams across Netflix to create, manage, and optimize messages that delight our members. At its core, MEP is about building the technology backbone that enables a diverse set of internal stakeholders, from content and marketing teams to product and engineering, to leverage Netflix's messaging capabilities at scale, with the right guardrails and the right level of self-serve flexibility. You will be the connective tissue between the teams that rely on this platform and the engineering team that builds it. You will develop a deep understanding of what each internal team needs, synthesize those inputs into a coherent platform strategy, and translate that strategy into a prioritized roadmap that reflects the highest-leverage opportunities across all stakeholders. You will lead a cross-functional team of stunning colleagues across engineering, design, and data science, and collaborate with other enablement teams across Netflix to identify and build on common foundations.

Requirements

8+ years of experience building products with an internal enablement or platform focus, with a proven record of prioritizing and successfully launching impactful capabilities.
Demonstrated experience building scalable tools and platform capabilities that serve a diverse set of internal stakeholders with a consumer-facing objective.
Proven ability to synthesize broad stakeholder input into a coherent strategy and communicate prioritization decisions clearly and credibly.
Strong track record of building collaborative, trust-based relationships with both internal customers and engineering teams.
Expertise in developing vision, strategy, and roadmap for a cross-functional space, incorporating broader business context.
Experienced in turning clear thinking into well-crafted documents across the product lifecycle: strategy memos, PRDs, and stakeholder communications.
Excellent verbal and written communication skills, with the ability to present to a wide range of audiences including senior leadership.
High attention to detail, with the ability to connect day-to-day work to big-picture goals.
Experience with A/A and A/B testing.

Nice To Haves

Experience in the consumer messaging or notifications domain is a strong plus.
Familiarity with how messaging systems work at scale will accelerate impact in this role.
Experience in the end-to-end messaging platform experience domain is a strong plus.

Responsibilities

Define and drive the vision, strategy, and roadmap for the Messaging Enablement Platform (MEP).
Develop a deep understanding of internal team needs regarding messaging capabilities.
Synthesize stakeholder inputs into a coherent platform strategy.
Translate the platform strategy into a prioritized roadmap.
Lead a cross-functional team of engineering, design, and data science colleagues.
Collaborate with other enablement teams across Netflix.
Build capabilities that don't yet exist.
Engage in productive debate with technical and non-technical partners.
Leverage AI tools for rapid prototyping and workflow acceleration.
Rally cross-functional teams and drive projects forward with speed.
Roll up sleeves, remove roadblocks, and tackle challenges head-on.
Seek feedback and continuously improve.
Share learnings openly when mistakes happen.