Product Manager - Merchant Services Technology

Bank of America•Charlotte, NC

22h•Onsite

About The Position

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs. Overview: This leadership role is responsible for driving product strategy, portfolio management, and delivery execution across key Merchant Services Technology capabilities. The position oversees a portfolio of products and strategic initiatives while leading a team of Product Owners and Project/Program Managers responsible for delivering business and technology outcomes. The successful candidate will serve as a strategic partner to business, operations, technology, risk, and compliance stakeholders, ensuring investments are aligned with client needs, regulatory requirements, and enterprise objectives. The role requires a balance of product leadership, portfolio governance, financial management, and people leadership to deliver innovative payment solutions and drive operational excellence. This position is expected to establish clear product visions and roadmaps, provide portfolio oversight, manage investment priorities, oversee program execution, and develop high-performing teams. The ideal candidate possesses strong Merchant Services and Payments domain knowledge, demonstrated experience leading technology transformation initiatives, and a proven ability to influence strategy and execution across complex organizations.

Requirements

10+ years of experience in Product Management, Program Management, Portfolio Management, Technology Delivery, or related disciplines
3+ years of direct people leadership experience managing Product Owners, Product Managers, Program Managers, Project Managers, or related technology professionals
Experience leading product portfolios and strategic technology initiatives in a complex enterprise environment
Demonstrated success managing multiple products, programs, and cross-functional delivery teams simultaneously
Strong understanding of product management principles, portfolio management practices, Agile methodologies, and software delivery lifecycles
Experience establishing governance structures, executive reporting, roadmaps, KPIs, and performance metrics
Experience managing budgets, funding allocation, financial planning, forecasting, and business case development
Strong stakeholder management skills with experience influencing senior executives and business leaders
Ability to lead organizational change, drive strategic alignment, and resolve competing priorities across multiple stakeholders
Exceptional communication, leadership, analytical thinking, and decision-making skills

Nice To Haves

Experience leading Product Owners, Product Managers, Project Managers, Program Managers, or related technology professionals
Strong understanding of Product Management, Program Management, Portfolio Management, and Agile delivery practices
Experience managing complex technology portfolios with multiple products, programs, and strategic initiatives
Demonstrated success managing executive-level stakeholder relationships and prioritizing competing business objectives
Experience with financial management, investment planning, forecasting, and business case development
Knowledge of Merchant Services, Payments Processing, Acquiring, Treasury Services, Commercial Payments, or Financial Services
Experience working within highly regulated environments with significant risk, compliance, and audit requirements
Familiarity with SAFe, Lean Portfolio Management, Agile Product Management, and modern product operating models
Strong organizational leadership, change management, and strategic planning capabilities
PMP, SAFe Product Manager, SAFe Lean Portfolio Management (LPM), Agile, or related certifications preferred

Responsibilities

Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
Communicates the program vision and roadmap to stakeholders, product owners and the teams
Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses
Provides input into defining business capabilities and aligning them to products or creating new products to support them
Ensures product availability by partnering closely with demand and capacity teammates
Develops business cases for new products and additional features for existing products
Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends
Develop and execute product strategies and roadmaps aligned with Merchant Services business objectives and technology priorities
Lead a portfolio of merchant services products and initiatives, balancing investment priorities, capacity, risk, and business value
Manage and prioritize product backlogs, features, and epics to maximize customer and business outcomes
Partner with business, technology, operations, risk, and compliance stakeholders to define product vision and deliver strategic capabilities
Provide portfolio-level governance, reporting, financial oversight, and executive communications for assigned products and programs
Oversee program planning, dependency management, risk mitigation, and execution across multiple workstreams and delivery teams
Lead and develop a team of Product Owners, Product Analysts, and Project/Program Managers through coaching, mentoring, and performance management
Drive workforce planning, talent development, succession planning, and organizational capability growth within the product management organization
Establish and monitor key performance indicators, product health metrics, delivery outcomes, and value realization measures
Promote continuous improvement, Agile best practices, innovation, and operational excellence across the portfolio
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.