Product Manager, Member Lifecycle

Planet Fitness Inc.•Hampton, NH

41d•Hybrid

About The Position

This Product Manager will be passionate about the Planet Fitness member's lifecycle and building out digital experiences that support a member's lifetime value, such as account management actions, CRM, and driving upgrades and ancillary revenue. The Product Manager will be charged with leading high performing cross-functional development teams, focusing on achieving aggressive growth goals for member engagement and retention. This is a hybrid role based out of our Hampton, NH office.

Requirements

Bachelor's Degree in computer science, business management, or a related field, required.
At least 2-3 years of experience in product management, and 5+ years of total work experience. Other product development or product marketing experience also valuable, particularly with demonstrated product ownership.
Demonstrated passion for building products and services that customers will love.
Working knowledge of agile development methodologies and how highly scaled digital/mobile products come together.
Entrepreneurial spirit; must have demonstrated the ability to thrive in a dynamic environment, creative problem-solving and initiative. Experience in an "Intra-preneurial" role a plus: taking products from inception to launch within a larger organization
Strong initiative, bias for action, and reflexive sense of ownership. Highly selfâmotivated and independent
Excellent collaboration skills and stakeholder management including managing up to executive leadership. Strong interpersonal skills and ability to influence without formal authority. Ability to work well with agency partners, cross functional partners and internal and external stakeholders
Working knowledge of agile development methodologies and how highly scaled digital/mobile products come together.
Familiarity with agile project management tools like Jira, Confluence, Figma.
Excellent organization and time management, and comfort managing aggressive deadlines
Strong technical intuition. Technical background a plus. Familiarity with web and app development tech stack.
Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives, including managing aggressive deadlines
Excellent presentation and verbal and written communication skills along with the ability to persuasively communicate effectively across all levels of the organization
Able to establish and maintain effective, collaborative work relationships with diverse individuals, including internal and external stakeholders, agency partners, and cross-functional partners
Creative, progressive, thought leadership with the ability to influence without formal authority at all levels of the organization
Dedicated learner with a natural curiosity for consistent growth
Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
Cooperative team player with an upbeat, positive, "can-do" attitude!

Nice To Haves

Understanding of digital fitness trends, and subscription based economic models, a plus.

Responsibilities

Manage the strategy and development of Lifecycle Workstream product development within the product roadmap.
Manage the product development process from end to end: opportunity identification, feature prioritization, requirements gathering, design, development and launch of new features.
For each project, perform upfront discovery and research, provide clear product requirements, participate in ongoing project routines (standups, sprint planning, refinements, retros with the working development team), sign-offs, lead business reviews to confirm launch readiness.
Develop a deep understanding of our customers, their needs, their journeys, and their pain points. Manage research and testing, e.g. surveys, concept testing, clickstream data, and A/B testing. Transform insights into opportunity hypotheses and product requirements.
Be a champion of the MVP philosophy, distilling the product down to what is desirable, viable and feasible.
Work with cross-functional stakeholders to surface feedback and opportunities for new projects and features and prioritize these requests in accordance with level of effort and business value. Evaluate opportunities and develop business cases.
Collaborate with Strategy and analytics teams to decide on KPIs for new features. Forecast, measure, and monitor business metrics and KPIs. Track impact on acquisition, engagement, and retention.
Collaborate with Marketing, Operations, and nearly all parts of the company to ensure our digital products are launched successfully.
Create efficiencies and speed to market in the product development process, working closely with other product managers, tech leads, UX designers, and other key members of their POD teams.

Benefits

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options.
In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities.
We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.
This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

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