Senior Product Manager, Infrastructure Lifecycle

Cloudflare•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin TX, Denver CO and Washington DC About the role Cloudflare’s network protects over 20% of the Internet which translates to over trillions of requests per month. We’re looking for a product manager who will help build the systems and processes that allow us to order, deploy, and manage our infrastructure at scale to meet the needs of our rapidly increasing customer base. What you'll do The Infrastructure Lifecycle PM will build systems and processes that will enable us to grow efficiently. You will lead the transformation by driving critical initiatives like comprehensive ERP integration and building improvements to dramatically reduce hardware deployment time and accelerate our growth. Another key focus will be achieving perfect visibility, mastering the challenge of asset accuracy by implementing systems to know the exact location and status of every piece of hardware, which will maximize in-service time through strategic repair programs and minimize wasteful idle inventory. Additionally, you will empower stakeholders by improving visibility into asset inventory to support crucial capacity planning and provide essential, real-time metrics on compliance and security to all teams. Finally, you will ensure resilience and business continuity by elevating our operational standards to ensure all maintenance processes are completely non-impacting to customers, mandating that every product has a robust failure strategy aligned with business continuity, and building the necessary tools to enforce these customer requirements across every product failure domain in our infrastructure. As a member of a growing team of infrastructure product managers your responsibilities include: Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process. Develop the platform vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set. Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going. Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present. Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses. Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios. Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Requirements

The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment.
You have a deep technical understanding of the observability space and outstanding communication and collaboration skills.
You are able to work with a diverse group, get consensus, and drive the product forward.
You are execution focused, you emphasize getting things done while paying attention to important details.
You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.
8+ years of previous product management experience
Domain expertise in infrastructure operations or procurement.
You have been there, done that as either an architect or product owner for operational and financial tooling and consolidation
Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
Exceptional communication, presentation, organizational and analytical skills
Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so.
Ability to communicate complex technical concepts to all audiences

Nice To Haves

BS/MS in a technology- or business-related field
Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks

Responsibilities

Represent the customer, be it internal or external.
Be the champion and voice of customers.
Build intimate, personal customer relationships.
Bring the customer's voice into the creation process.
Develop the platform vision for your area.
Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.
Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
Make data-driven roadmap decisions.
Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate.
Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
Measure success.
Own the measures used to define success for your product.
Success measures must be defined at the inception of a product and tracked throughout its lifecycle.
Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
Author use cases and prioritize requirements.
Translate observations and customer feedback into a prioritized product backlog.
Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
Collaborate across teams.
Product managers play a critical role in creating alignment between engineering teams and stakeholders.
A collaborative attitude is essential to the job.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.
Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave