Product Manager- Logistics

Tensec•Palo Alto, CA

2d•$160,000 - $225,000•Hybrid

About The Position

Tensec is Vertical AI for cross-border trade. Trade is two flows, money and goods, and the trading companies that move them: freight forwarders, shipping lines, customs brokers, 4PLs — still run both on systems built for large corporations and a lot of manual work. Tensec is the agentic AI layer those companies use to move both flows for their importer and exporter clients: FX and payments today, quoting and booking next, trade finance to follow. Cross-border B2B is a $50 trillion market. We're building the version all global trading companies choose to use. We started in the US, Mexico, and Brazil and are expanding globally, onboarding enterprise trading companies whose trade flows run to billions of dollars a year across every major corridor. Founded in 2023 by a team that has built and exited startups and run global teams at Meta, PayPal, Credit Karma, Goldman Sachs, Visa, Mastercard, and American Express. Tensec is backed by world-class investors such as Quiet Capital, Coinbase Ventures, Costanoa Ventures, Renegade Partners, Clocktower, and WillowTree. Your mission Getting freight across a border still runs on email and on the memory of whoever is handling it. Someone prices the request by hand against contracts and this month's surcharges, keys much of it in again to make the booking, then watches for what changes while the shipment moves. Most of what makes any of it go well lives in that person's experience rather than in a system. You are joining us to change this. You will own the AI for that run of work: the request, the quote, the booking, and keeping the shipment honest while it moves. Those stages are your first year. They are also what everything downstream stands on, because the commercial and financial side of a forwarder only works as well as the shipment file underneath it. This role has a forward deployment component, and we mean it literally. You will sit with our clients' pricing and operations teams, learn how the work actually happens, and design workflows that fit their process. Engineers build the connections into their systems, while you . You decide what moves between them, which parts of the work an agent takes, and where a person stays in the loop. We are early in this product line. The first clients are how we find out what can be generalized and productized, and you will be the person making that call. If that is the interesting part of the job to you, this is your role.

Requirements

5+ years building or delivering software for operational teams, with at least one 0 to 1 product launch.
Experience in a domain with messy pricing and operational data.
Ability to analyze processes and understand underlying data models and business rules.
Understanding of system integration, data ownership, and potential failure points.
Judgment on appropriate use of AI in operational workflows.
Hands-on experience with AI/LLMs, including prompting, retrieval, and evaluation (prototypes acceptable).
Strong customer-facing skills, ability to run working sessions and gain client trust.
Ability to effectively communicate with engineers, understanding system capabilities and limitations.
Willingness to travel on-site with clients in the US and Latin America.
Based in Miami, NYC, or Palo Alto.

Nice To Haves

Freight forwarding, customs brokerage, 3PL, or logistics technology background.
Experience building quoting, rating, tariff, or pricing systems.
Experience with transport management, rate management, or procurement platforms.
Shipped a product with a significant LLM component.
Consulting or solutions delivery experience.
Experience in Brazil or Mexico, or building for Latin American SMBs.
Working Spanish language skills.

Responsibilities

Own the AI for the request, quote, booking, and shipment tracking process.
Sit with clients' pricing and operations teams to understand workflows and design solutions.
Determine data flow between systems, agent responsibilities, and human involvement.
Generalize and productize client-specific work.
Gather requirements through sessions with pricing, operations, and finance teams.
Write specs and flows for engineers and collaborate closely during development.
Build working prototypes for clients.
Manage client relationships, particularly with pricing leads.
Address complex cases and changes post-shipment confirmation.
Partner with internal freight expertise to shape product offerings and pricing.
Shadow clients to understand their processes.
Make decisions and move forward with high agency and urgency.
Prioritize and ship impactful features, explaining choices to stakeholders.
Document specifications, decisions, and learnings.
Communicate potential delays early and propose smaller, functional releases.