Product Manager IT Operations Products

JetBlue Airways Corporation•New York, NY

2d•$90,000 - $120,000•Hybrid

About The Position

The Product Manager – Crew is a key member of the Operations Products team, reporting to the Manager, IT Operations Products Crew. This role is responsible for owning the product strategy, roadmap, and continuous improvement of technology solutions that support JetBlue’s Crew Services and crewmember operations. The Product Manager will leverage their understanding of crewmember workflows, policies, and day-to-day operational challenges to help design and deliver technology solutions that improve efficiency, reliability, and the overall crewmember experience. The Product Manager serves as the voice of Crew Services and crewmembers, working closely with Technology and business partners to identify opportunities, prioritize enhancements, and deliver impactful solutions. This individual embodies JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years of relevant work experience
Working knowledge of Crew Services systems, processes, and policies
Ability to translate operational challenges into technology solutions
Strong problem-solving and structured thinking skills
Experience working with cross-functional partners
Strong communication and stakeholder management skills
Ability to manage competing priorities in a fast-paced operational environment
Flexibility, adaptability, and change management skills
Basic understanding of technology concepts and systems (training provided as needed)
Ability to tailor communication to both operational and technical audiences
Available for occasional overnight travel (20%)
Currently in possession of a valid passport or equivalent to travel in and out of the United
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship

Nice To Haves

Three (3) or more years of experience supporting airline Crew Services/Crew management applications (e.g., crew planning, crew scheduling).
Familiarity with FAA duty, rest, and qualification requirements and how they are implemented in crew systems.
Experience with commercial crew management platforms
Exposure to technology projects or system implementations
Familiarity with Agile or product development methodologies
Experience participating in UAT, system testing, or process improvement initiatives
Knowledge of airline regulatory and operational requirements impacting crew scheduling
Experience with tools such as Jira, ServiceNow, or similar platforms

Responsibilities

Own product strategy and roadmap for Crew Services tools. Define and maintain a rolling 12–18 month roadmap focused on improving Crew Services workflows and crewmember experience
Prioritize enhancements based on operational impact, regulatory requirements, and crewmember needs
Partner with Crewmembers and leaders in Crew Services to gather insights and validate solutions. Translate their operational needs into clear product requirements and user stories. Ensure these solutions align with real-world Crew Services processes and constraints
Drive product discovery and delivery
Lead product lifecycle phases: Discover, Define, Develop, Deliver
Work closely with Technology teams to deliver reliable, scalable solutions
Champion the crewmember experience
Advocate for tools and enhancements that simplify workflows and reduce operational friction
Make data-informed decisions
Define and monitor success metrics such as system reliability, usability, efficiency, and adoption
Use operational data and feedback to continuously improve products
Act as a liaison between Crew Services, IT, and other operational teams
Partner with other Product Managers to ensure alignment across Operations Products
Balance competing priorities across operational needs, regulatory requirements, and technical constraints and manage priorities and tradeoffs.
Communicate roadmap updates, decisions, and impacts clearly to stakeholders
Support product quality and operational readiness
Participate in testing, validation, and release readiness to ensure solutions meet operational needs
Help identify and resolve issues impacting Crew Services tools. Identify opportunities to enhance existing tools or introduce new capabilities that support Crew Services operations
Evaluate and recommend improvements
Other duties as assigned