Product Manager, Internal AI

AssetMark•Charlotte, NC

33d•$122,000 - $146,000•Hybrid

About The Position

AssetMark is building an AI Tiger Team to transform how our 1,000+ employees work, driving productivity, scale, and employee experience across our organization. As Product Manager, Internal AI, you will play a key role in this transformation, supporting the strategy, deployment, and impact of AI tools that will reshape how our teams — from investment professionals to engineers — accomplish their work. The Job/What You'll Do: This is a hands-on, technical product role where you'll help design and build AI agents, support enterprise AI tools like Slack and desktop AI assistants, and drive adoption across functions. You'll partner closely with engineering and business stakeholders to identify high-impact opportunities, measure tangible results, and help cultivate a culture of AI-enabled productivity throughout AssetMark. The ideal candidate is both a technical builder and a strong collaborator—someone who can contribute to building AI agents while also supporting adoption efforts, helping employees become citizen developers solving their own workflow challenges with AI. We can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.

Requirements

Technical hands-on capability: Experience building and deploying AI agents, automation workflows, and integrations using tools like GPT APIs, LangChain, Zapier, Make, or similar platforms
Product management foundation: Experience contributing to products from discovery through execution and measurement
Data-driven mindset: Strong analytical skills with experience defining metrics and evaluating outcomes
Change management capability: Experience supporting adoption of new technologies across teams with varying technical sophistication
Communication skills: Ability to explain AI concepts clearly to non-technical audiences
Comfort with ambiguity: Able to operate in evolving environments and contribute to building programs from the ground up
User empathy: Understanding of diverse user needs across technical and non-technical roles
Prioritization skills: Ability to balance near-term wins with longer-term opportunities
3–5 years of product management experience, with exposure to AI, automation, or internal tools
Hands-on experience building AI applications, agents, or automation workflows
Experience supporting technology adoption initiatives in enterprise environments
Experience working with both technical teams (engineers, data scientists) and business users
Bachelor's degree in Computer Science, Engineering, Business, or related field

Nice To Haves

Background in financial services, fintech, or wealth management is a plus but not required

Responsibilities

Contribute to the product roadmap and execution for AssetMark's internal AI toolkit, including Slack AI, desktop AI assistants, and custom-built AI agents and tools
Partner with stakeholders across the organization to identify and prioritize AI opportunities—from operations to investment teams to engineers to corporate functions
Support development of product requirements and success metrics for AI initiatives, balancing business impact with technical feasibility
Track AI initiatives and support reporting on aggregate impact and resource allocation
Design, build, publish, and manage AI agents and automation tools using modern AI platforms and APIs
Partner closely with AI engineers on architecture and execution
Develop solutions for business users (operations, investment professionals, corporate functions) and technical teams (engineers, product managers, designers, data scientists, QA)
Support implementation and management of enterprise AI tools, ensuring strong configuration, integration, and user experience
Collaborate with Product Engineering and Data teams to integrate AI capabilities into existing workflows and systems
Support development of methodologies to quantify AI impact, tracking metrics including hours saved, cost reductions, quality improvements, and employee satisfaction
Help establish baseline measurements and tracking systems for AI initiatives
Contribute to dashboards and reporting mechanisms to communicate progress to leadership and stakeholders
Assist with ROI analysis to guide prioritization and demonstrate business value
Support organization-wide activation and adoption of AI tools across departments and functions
Develop training materials, documentation, and best practice guides tailored to different user personas
Partner in managing an "AI Champions" program to drive adoption and gather feedback
Help create incentive structures and recognition programs to encourage AI experimentation and citizen development
Build and maintain self-service resources enabling employees to solve workflow challenges with AI tools
Measure and improve adoption rates, user satisfaction, and capability maturity across teams
Ensure employees use AI tools ethically, safely, and responsibly, in adherence with AssetMark’s AI governance framework
Partner with function leaders to identify pain points and automation opportunities
Collaborate with IT, Security, and Compliance teams to ensure AI implementations meet enterprise standards
Work with HR and Learning & Development on training programs, internal communications, and change management initiatives
Engage with vendors and technology partners to evaluate and integrate AI solutions