Product Manager Intern, AI Services & Agentic Search

Zoom • Seattle, WA

19h • Onsite

About The Position

Join Zoom's Office of the CTO for a transformative summer internship where you'll shape the future of AI-powered collaboration. You'll work at the intersection of AI Services and Agentic Search, contributing to product decisions that define how Zoom's core AI capabilities are built, delivered, and scaled to millions of users worldwide. This is a hands-on role where your work will directly influence roadmap priorities, platform architecture decisions, and the user experience of ZoomMate and Zoom AI Companion. You'll collaborate with senior leaders, ship real features, and gain deep exposure to production-scale AI systems, all while developing the strategic thinking and execution skills that define world-class product managers. About the Team You'll join Zoom's Office of the CTO, the team responsible for defining and building the foundational AI platform that powers Zoom's entire product portfolio. We work on cutting-edge challenges at the intersection of large language models, semantic search, knowledge retrieval, and enterprise-grade AI infrastructure. Our team operates in a fast-paced, highly collaborative environment where product managers, engineers, data scientists, and design partners work together to bring transformative AI experiences to life. This is an exceptional opportunity to gain hands-on experience in AI product management, work alongside senior technical leaders, and contribute to products used by hundreds of millions of people.

Requirements

• Currently pursuing a Bachelor's, Master's, or equivalent degree in Computer Science, Engineering, Information Systems, Business, or related field (graduating in 2027 or later)
• Demonstrate strong analytical and structured thinking skills with the ability to break down ambiguous problems into actionable workstreams
• Communicate complex technical concepts clearly and concisely to diverse audiences through excellent written and verbal skills
• Show genuine curiosity about AI infrastructure, large language models, and intelligent search systems
• Work independently and manage multiple workstreams effectively in a fast-paced, dynamic environment

Nice To Haves

• Prior PM internship or product-adjacent experience such as engineering, UX research, data analysis, or strategy consulting
• Familiarity with LLMs, RAG architectures, vector databases, or semantic search systems
• Experience with AI platform or API-based product development, such as OpenAI, Anthropic, or Azure AI
• Exposure to enterprise SaaS, developer platforms, or AI/ML infrastructure
• Experience with product analytics tools such as Amplitude, Mixpanel, or SQL

Responsibilities

• Shape AI Services strategy by working with engineering and platform teams to define how foundational AI capabilities (LLMs, speech, translation, summarization, and safety) are packaged, governed, and exposed across Zoom's product surface
• Drive Agentic Search initiatives by contributing to the roadmap for retrieval-augmented generation (RAG) pipelines, semantic search, and knowledge retrieval features that power ZoomMate and Zoom AI Companion
• Conduct competitive and market research on the AI services and agentic search landscape — covering LLM orchestration, vector search, tool-use, and enterprise knowledge retrieval — and synthesize findings into actionable recommendations
• Collaborate cross-functionally with engineering, design, data science, legal/privacy, and go-to-market teams to move features from concept to launch
• Develop and track product metrics by defining success criteria, instrumenting KPIs, and analyzing usage and cost data to inform prioritization
• Create product artifacts including PRDs, user stories, roadmap slides, and executive-ready presentations
• Participate in sprint planning, standups, and design reviews as a full member of the product team

Benefits

• Direct mentorship from senior PMs and engineering leaders in Zoom's Office of the CTO
• Own a meaningful project with real user impact that ships to production
• Exposure to frontier AI services and production-scale search and retrieval systems
• Build your network across Zoom's AI, engineering, and go-to-market teams
• Competitive compensation
• Comprehensive intern benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed