Principal)

VITL•Nashville, TN

24d•Hybrid

About The Position

This role owns how VITL connects to the outside world: the EHR/EMR and practice-management systems clinics use, the pharmacy network that fulfills orders, and the public API that partners and customers build on. The role involves a full-spectrum day, including technical calls with partners, deal-structuring conversations with Business Development, and calls with pharmacy operations leads. The Product Manager sits at the center of Business Development, Sales, Engineering, and Operations, and is accountable for making the math work across all sides. While an engineering team handles deep implementation, the Product Manager's job is to create the specificity and strategy that guides this work. Key responsibilities include owning EHR/EMR integrations, pharmacy integrations, the public API and developer experience (including API, SDKs, docs, sandbox, webhooks, auth flows, and data models), integration roadmap, intake, and strategy. The role also involves commercial partnership with BD and sales, acting as the technical-economic voice in commercial conversations. Additionally, the Product Manager will handle scoping and delivery, including technical discovery calls, producing discovery summaries, negotiating timelines, and driving phased rollouts. Partner relationships and escalations, including defining pilots, running validations, and quarterbacking integrations through quality, migrations, incidents, and escalations, are also key aspects of the role.

Requirements

5+ years shipping integrations, developer-facing APIs, or large-scale partner connections.
Experience running the full lifecycle from discovery to production.
Product instincts for developer surfaces, including API design, SDK ergonomics, and developer onboarding.
Technical fluency: ability to read API docs, test endpoints in Postman, understand webhooks and auth flows, and hold a technical call with a partner developer without needing an engineer in the room.
Ability to prototype well.
Curiosity about regulatory complexity.
Ability to read a dense requirements document and turn it into a spec.
Ability to sit with an auditor and leave the conversation with a clearer path forward.
Customer-facing poise: ability to run tight calls, make recommendations that partners and internal stakeholders accept, and push back while keeping the deal alive.
Operator energy: ability to close loops, restart quiet threads, shield engineering from noise, and ship constantly.
AI-native instincts: experience using AI and no-code tools (Claude Code, Cursor, n8n, Make) to draft, prototype, spec, and accelerate work.
Positive intensity: operate with urgency and care, have the courage to say “not yet” to a deal, and the warmth to keep stakeholders and customers excited.

Nice To Haves

Experience building developer SDKs or reusable integration frameworks.
Familiarity with healthcare interoperability and e-prescribing standards.
Direct experience with EHR integrations, e-prescribing, pharmacy systems, or cash-pay telemedicine.
Prior EPCS and HIPAA experience.

Responsibilities

Own the integrations that connect VITL to the EHR/EMR and practice-management systems clinics use.
Own the integrations that connect VITL to our pharmacy network.
Own everything partner developers touch: the API, SDKs, docs, sandbox, webhooks, auth flows, and data models.
Own the full intake funnel, develop a prioritization framework, and the roadmap that falls out of it.
Act as the technical-economic voice in commercial conversations where an integration is the fulcrum.
Run technical discovery calls with counterparts at partners.
Produce discovery summaries that hold up, and carry them through to shipping.
Negotiate realistic timelines and commitments, and drive phased rollouts with staged customer comms.
Define pilots, run validations, and build the go / no-go checklist.
Quarterback each integration through quality, migrations, incidents, and escalations.
Track adoption, identify stuck partners, and feed gaps back into the roadmap.