Product Manager III, Merchant Operations

Lightspeed Commerce, Inc.•Ottawa, ON

17h•Remote

About The Position

We're looking for a Product Manager III to join our Merchant Operations team with a clear mission: automate as much operational friction as possible to deliver the fastest, best experience for merchants across the globe. Every manual step a merchant has to take is a problem waiting to be solved — and you'll be the one solving it. You will own the team's product direction and strategy, identifying where automation, intelligence, and great design can remove toil from merchant workflows and replace it with speed and clarity. This dynamic position requires frequent collaboration with customers, internal teams, and cross-functional stakeholders to shape priorities and build the roadmap. You'll need to be productive and adaptable in the face of evolving business priorities, and take responsibility and ownership in turning merchant pain points into seamless, automated experiences. If you get energized by eliminating friction and are ready to make a huge impact on an international scale, then this is the position for you!

Requirements

Successful candidates must have a proven product management track record in SaaS products at scale.
Bachelor's degree
6+ years of experience in product management, ideally within ecommerce, retail operations, and/or SaaS products
Demonstrated expertise in leading cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment
Excellent communication and leadership skills, capable of articulating complex concepts to a diverse audience, including senior leadership, technical teams, and non-technical stakeholders
A deep passion for enhancing user experiences through technology, with a customer-centric approach to solving problems and delivering value
A collaborative mindset, with the ability to forge strong relationships across the organization, influence without authority, and lead teams toward shared goals and successful outcomes
Expertise in product management and Agile/Scrum product development life cycles, as well as building and delivering high-quality software on time
A solid understanding of setting, measuring, and improving product success metrics
Familiarity working in parallel with multiple squads across different time-zones
Ability to lead client discovery, solutioning, and alignment conversations
Understanding of product strategy development and roadmapping tools
Comfortable using AI tools as a force multiplier in your daily work — writing, research, analysis, prototyping, and beyond
A builder's mindset: you'd rather ship a rough prototype than write a requirements doc about one

Nice To Haves

MBA
Understanding of merchant operational workflows including inventory management, order management, reporting, and back-office processes
Experience with products that support multi-location retail operations
Retail and eCommerce industry experience
Familiarity with operational analytics and merchant lifecycle management
Personal or side projects that demonstrate hands-on building with AI tools (LLMs, agents, automation)
A GitHub account with something in it — we love PMs who can get their hands dirty
Experience shipping AI-powered features: smart suggestions, workflow automation, anomaly detection, or similar

Responsibilities

Crafting feature and scope definitions that balance customer, business, and implementation perspectives
Gathering insights from our existing merchant base, internal stakeholders, and market trends to help shape product direction for merchant operations workflows
Creating easily understood product delivery plans and requirements in collaboration with technical and design team members
Driving implementation and execution of the team's roadmap focused on merchant operational efficiency and scalability
Contributing and evaluating new product concepts for consideration in future roadmap plans
Collaborating with Go-to-Market teams to coordinate successful product launches
Defining and reporting on product success metrics tied to merchant operational outcomes
Building trusted relationships with stakeholders, both internally and externally
Becoming the Product SME for the merchant operations product offerings you own
Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role

Benefits

Lots of autonomy, flexible work culture and the option of fully remote work
Genuine career opportunities in a company that's creating new jobs every day
Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
Work in a team big enough for growth but lean enough to make a real impact
Development of very high traffic products, used at the global scale
Opportunities to learn and expand your skill set
Become a valued part of the diverse and inclusive Lightspeed family
Lightspeed equity scheme (we are all owners)
Flexible paid time off policy
Extended Healthcare benefits
Health and wellness benefit of $500 per year
Paid leave and assistance for new parents
Mental health online platform and counseling & coaching services
Volunteer day