Product Manager II

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager II within PNC's Onboarding Strategy and Communications team, you will be based in Pittsburgh, PA. This position may be eligible for work in select geographic locations, subject to approval by PNC. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Onboarding Strategy and Communications: The Onboarding group within the Engagement Strategy and Communications team is tasked with developing customer-centric engagement and communication strategies that help customers onboard, engage with, and deepen relationships across Retail Lending products and services. This role supports the communications and engagement strategy of customer initiatives in the onboarding lifecycle by identifying, delivering and maintaining communications across various platforms and marketing assets. The individual will work across functions to ensure consistency, efficiency, and alignment in customer communications.

Requirements

Experience executing timely deliverables while collaborating with multiple partners
Strong influencer with passion for delivering customer centric solutions
Collaborative subject matter expert
Experience reviewing and interpreting data to drive direction of change and innovation
Strong organizational skills
Excellent written and verbal communication skills
Customer-first mindset
Process oriented with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Business Objectives
Customer Solutions
Marketing
Product Development
Product Management
Sales
Business Acumen
Collaborating
Competitive Environment
Decision Making and Critical Thinking
Design Thinking
Effective Communications
Emerging Technologies
Innovation
Knowledge Of Product Line
Problem Solving
Producing Results
Solutions Development
Certifications are often desired.

Responsibilities

Develop and implement fulfillment of onboarding, and early engagement strategies across Retail Lending products
Identify customer friction points and solutions throughout the customer lifecycle
Work collectively to define messaging, communication strategy, and early engagement processes across all communication assets to drive key customer behaviors
Establish best practices and alignment across business lines
Leverage knowledge of emerging communication trends and technology
Participate in monitoring and evaluation of key changes in relation to business set OKRs and KPIs
Integration of results from A / B testing, client surveys and feedback into prioritization decisions
Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
Participates in customer focused quality assessments and improvement processes.
Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements.
Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle.
As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results.
Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.