Product Manager II - Pittsburgh, PA
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager II within PNC's Onboarding Strategy and Communications team, you will be based in Pittsburgh, PA. This position may be eligible for work in select geographic locations, subject to approval by PNC. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. The Onboarding group within the Engagement Strategy and Communications team is tasked with developing customer-centric engagement and communication strategies that help customers onboard, engage with, and deepen relationships across Retail Lending products and services. This role supports the communications and engagement strategy of customer initiatives in the onboarding lifecycle by identifying, delivering and maintaining communications across various platforms and marketing assets. The individual will work across functions to ensure consistency, efficiency, and alignment in customer communications. Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels. Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise. Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary. Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.
Requirements
- Experience executing timely deliverables while collaborating with multiple partners
- Strong influencer with passion for delivering customer centric solutions
- Collaborative subject matter expert
- Experience reviewing and interpreting data to drive direction of change and innovation
- Strong organizational skills
- Excellent written and verbal communication skills
- Customer-first mindset
- Process oriented with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Business Objectives
- Customer Solutions
- Marketing
- Product Development
- Product Management
- Sales
- Business Acumen
- Collaborating
- Competitive Environment
- Decision Making and Critical Thinking
- Design Thinking
- Effective Communications
- Emerging Technologies
- Innovation
- Knowledge Of Product Line
- Problem Solving
- Producing Results
- Solutions Development
Responsibilities
- Develop and implement fulfillment of onboarding, and early engagement strategies across Retail Lending products
- Identify customer friction points and solutions throughout the customer lifecycle
- Work collectively to define messaging, communication strategy, and early engagement processes across all communication assets to drive key customer behaviors
- Establish best practices and alignment across business lines
- Leverage knowledge of emerging communication trends and technology
- Participate in monitoring and evaluation of key changes in relation to business set OKRs and KPIs
- Integration of results from A / B testing, client surveys and feedback into prioritization decisions
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
