Product Manager II

PNC Bank•Pittsburgh, PA

12h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager II within PNC's Debit Card Product Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Chicago, IL, Wilmington, Delaware, or Cleveland, OH. This is an in office position Monday-Friday The segmentation and measurement team will be tasked with using big data to garner a deep understanding of customer behavior to generate granular customer segmentation analysis, researching and developing engagement measurement frameworks, attribution analysis, and customer level profitability analysis. This role will work across functions and products to drive consensus in customer segmentation and engagement definitions and derive analytical insights. The role will work with a cross-functional team to support product teams to understand the business strategy, impact of key customer behaviors and perform analytical research.

Requirements

Delivering effective communication and presentations
Leadership and teamwork
Business strategy and acumen
Data mining and analysis (Python, spark, sql)
Microsoft office
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management.
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Business Objectives
Customer Solutions
Marketing
Product Development
Product Management
Sales
Business Acumen
Collaborating
Competitive Environment
Decision Making and Critical Thinking
Design Thinking
Effective Communications
Emerging Technologies
Innovation
Knowledge Of Product Line
Problem Solving
Producing Results
Solutions Development

Responsibilities

Working with stakeholders to further the customer segmentation framework
Performing data analysis around credit card, debit card and deposit products
Developing key engagement metrics and attribution analysis of changes
Partnering with cross functional teams to develop performance monitoring dashboards
Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
Participates in customer focused quality assessments and improvement processes.
Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements.
Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle.
As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results.
Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.