Product Manager II

AvidXchange, Inc.•Charlotte, NC

6d•Hybrid

About The Position

We’re looking for a customer-centric Product Manager II who can translate customer needs and business objectives into impactful product solutions. This role requires a blend of strategic thinking, hands-on execution, and cross-functional leadership. The ideal candidate demonstrates strong ownership, proactively drives clarity in ambiguous situations, leverages data and customer insights to inform decisions, and consistently delivers results in a technical, AI-enabled environment. You will work at the intersection of product, engineering, operations, customer-facing teams, payments, ERP ecosystems, and data to deliver scalable solutions, reduce friction in core workflows, and unlock value through analytics, automation, and emerging AI capabilities. This role requires strong analytical rigor, technical fluency, payments domain understanding, clear communication with key stakeholders and managers, and the ability to solve complex problems in a highly cross-functional setting with minimal oversight—always bringing insights, paths forward, and thoughtful recommendations.

Requirements

4 –5+ years in product management or a related role (B2B SaaS / fintech preferred)
Proven track record of driving execution in complex, cross-functional environments in product management
Experience working on technical products (APIs, platforms, or data systems)
Payments experience with an understanding of how ACH, checks, and virtual card (VCC) payments operate in B2B environments
Familiarity with the B2B payments market, AP workflows, ERP integrations, and financial systems
Exposure to data products, analytics, or AI-driven capabilities (e.g., recommendations, automation, intelligent workflows)
Strong analytical capability—comfortable with data analysis, metrics, and experimentation
Solid technical fluency—able to engage deeply with engineers on system design and trade-offs
Ability to structure ambiguous problems and translate them into clear roadmaps and deliverables
Excellent communication skills, with the ability to clearly explain problems, insights, trade-offs, and recommended paths forward to key stakeholders and managers.
Customer obsessed: You deeply understand customer pain points and use that insight to shape better product outcomes
Detail-oriented: You catch gaps others miss and ensure high-quality execution
Proactive: You identify problems early and move without being asked
GSD mindset: You consistently deliver results and push work across the finish line
Complex problem solver: You enjoy untangling ambiguity, connecting dots across teams, and solving hard problems in cross-functional environments
Ownership: You think beyond your scope and take accountability for outcomes
Curious about AI & data: You actively look for ways to apply AI/automation to solve problems better and faster

Responsibilities

Own the end-to-end lifecycle for your product area—from discovery through delivery and continuous improvement
Break down ambiguous problems into clear, actionable plans with strong attention to detail
Drive execution across engineering, design, and operations with a bias for action and accountability
Anticipate risks, dependencies, and gaps early—proactively drive resolution without waiting for direction
Act as the connective tissue across teams to ensure nothing falls through the cracks
Communicate clearly with key stakeholders and managers on problems, insights, risks, and paths forward—always bringing recommendations to drive alignment and decisions
Ensure requirements are clearly documented, maintained, and kept up to date as scope, decisions, and dependencies evolve
Understand product planning cycles and proactively prepare and plan engineering and testing work across multiple domains to support timely, coordinated delivery
Operate with urgency in fast-moving environments, consistently pushing initiatives across the finish line
Use quantitative and qualitative data to diagnose problems, validate hypotheses, and measure impact
Identify opportunities to leverage AI/ML or automation to improve customer experience, streamline operations, or drive smarter decision-making
Apply structured problem-solving to translate data insights into clear product actions and prioritization
Work closely with engineering teams on API-driven systems, integrations, and backend workflows
Translate business needs into clear technical requirements.
Partner with technical teams to break work into delivery plans, sequencing dependencies across domains and ensuring teams are prepared for upcoming planning cycles
Understand system architecture and trade-offs to make informed product decisions
Bring a customer-obsessed mindset to identify and prioritize opportunities that reduce friction, improve customer experience, and drive scale
Balance customer needs, operational realities, and revenue impact in decision-making
Partner cross-functionally (Care, Ops, Engineering, Design) to deliver end-to-end outcomes

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250