Product Manager II

PNC•Strongsville, OH

1d•$75,000 - $150,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager II within PNC's Digital Workplace & Technolgoy organization, you will be based in either Pittsburgh PA, Dallas TX, Phoenix AZ, Strongsville OH, or Denver CO. The Product Manager II will support the strategy, roadmap, adoption, and ongoing management of Microsoft Copilot Studio and Power Platform products. This role will work closely with Product Managers, Engineering teams, and business stakeholders to deliver capabilities that improve employee productivity and business outcomes. Responsibilities include developing product roadmaps, creating presentations and executive materials, driving user adoption, developing communications and job aids, supporting training and enablement efforts, gathering user feedback, and partnering with Engineering on product enhancements and issue resolution. This role serves as a key liaison between business users, product teams, and engineering partners to ensure successful delivery, adoption, and continuous improvement of Copilot Studio and Power Platform capabilities. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Strong written and verbal communication skills
Experience developing presentations, communications, training materials, and job aids
Product management knowledge, including roadmap development and strategy
Stakeholder management and cross-functional collaboration
Experience driving product adoption and change management initiatives
Knowledge of Microsoft 365, Microsoft Copilot Studio, Power Apps, Power Automate, and Power BI
Understanding of AI, automation, and low-code/no-code platforms
Analytical and problem-solving skills with a data-driven mindset
Ability to manage multiple priorities in a fast-paced environment
University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management.

Nice To Haves

Business Objectives
Customer Solutions
Marketing
Microsoft Copilot Studio
Microsoft Power Platform
Product Development
Product Management
Sales

Responsibilities

Support the strategy, roadmap, adoption, and ongoing management of Microsoft Copilot Studio and Power Platform products.
Develop product roadmaps.
Create presentations and executive materials.
Drive user adoption.
Develop communications and job aids.
Support training and enablement efforts.
Gather user feedback.
Partner with Engineering on product enhancements and issue resolution.
Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
Participates in customer focused quality assessments and improvement processes.
Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements.
Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle.
As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results.
Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service