Product Manager II
About The Position
This is an in-office position Monday-Friday. The engagement strategy and communications team is tasked with developing customer-centric engagement and communication strategies that help customers onboard, engage with, and deepen relationships across Retail Lending products and services. This role supports the planning, organization, strategy and governance of customer engagement initiatives by maintaining communication standards, documentation, processes, and marketing assets. The individual will work across functions to ensure consistency, efficiency, and alignment in customer communications. Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels. Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise. Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle. As part of the first line of defense, supports risk management, compliance, and audit needs as necessary. Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results. Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.
Requirements
- Strong organizational and project management skills
- Excellent written and verbal communication skills
- Customer-first mindset
- Process oriented mindset with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in project management tools
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Business Objectives
- Customer Solutions
- Marketing
- Product Development
- Product Management
- Sales
Responsibilities
- Own and maintain centralized repository for customer communications, creative assets, and templates across Retail Lending
- Ensure materials are organized, up-to-date, and aligned with established standards, requirements and playbooks
- Develop, maintain, and continuously improve process documentation, procedures, playbooks, operating guidelines, and best practices
- Support governance activities related to customer engagement and communication programs
- Identify process improvements and operational opportunities that enhance team effectiveness and customer experience
- Oversee customer research and competitive intelligence efforts to maintain a clear understanding of customer needs, behaviors, pain points, and competitive market dynamics.
- Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
- Participates in customer focused quality assessments and improvement processes.
- Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.
- Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements.
- Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.
- Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle.
- As part of the first line of defense, supports risk management, compliance, and audit needs as necessary.
- Monitors and analyzes business results of recently introduced or existing products, coordinates reporting, and may recommend modifications to improve results.
- Drives business, financial and customer experience results for less complex products and initiatives and recommends modifications in product features and/or marketing to improve results.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives.
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
