Product Manager II

PNC•Home Location-PA (PAH01), PA

1d•$75,000 - $150,000•Remote

About The Position

At PNC, employees work together to deliver the best experience for customers and foster an inclusive workplace. This Product Manager II role is within PNC's Treasury Management Merchant Services organization and is based remotely, subject to approval and geographic availability. Approved remote work must be performed in a quiet, secure, confidential home workspace; occasional office participation may be required based on business needs. Candidates should have Merchant Services experience. The role reviews, analyzes, and may lead initiatives for selecting, designing, developing, and promoting products, using technology, operations, and data analytics to provide customers with a differentiated experience. It supports customer-focused quality assessments and improvement processes and develops business cases, plans, and rollouts for less-complex products or initiatives. The position analyzes product, technology, market, and third-party trends and requirements; manages product development, production, rollout, pricing, or promotion; addresses operational and process issues; and works with internal and external partners across the product lifecycle. The Product Manager II also supports risk management, compliance, and audit needs, monitors business results, coordinates reporting, and may recommend product or marketing changes to improve performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Experience within Merchant Services.
Typically, a university or college degree and 3 or more years of relevant or direct industry experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor's degree listed under education.
Demonstrate knowledge, skills, and abilities appropriate to the role, including customer focus and effective risk management.

Nice To Haves

Preferred skills include business objectives, customer solutions, marketing, product development, product management, and sales.
Relevant certifications are often desired; no specific certification is required.
Competencies include business acumen, collaborating, competitive environment, decision making and critical thinking, design thinking, effective communications, emerging technologies, innovation, knowledge of product line, problem solving, producing results, and solutions development.

Responsibilities

Review and analyze, and potentially lead, initiatives involving the selection, design, development, and promotion of new or existing products.
Use traditional and emerging technology, operations, and data analytics capabilities to support differentiated customer product experiences.
Participate in customer-focused quality assessments and improvement processes.
Develop business cases, business plans, and rollouts for less-complex products or initiatives through applicable channels.
Analyze product, technology, and market trends and third-party requirements to design features and enhancements.
Manage development, production, rollout, pricing, or promotion of less-complex products or initiatives.
Recognize, anticipate, and resolve operational and process problems.
Work with internal and external partners, including sales, marketing, and digital channel delivery, and participate in client-facing activities throughout the product lifecycle as needed.
Support risk management, compliance, and audit needs as part of the first line of defense.
Monitor and analyze business results for recently introduced or existing products and coordinate reporting.
Recommend product feature or marketing modifications to improve business, financial, and customer experience results.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.