Product Manager - Fulfillment Experience and Configuration

Target • Minneapolis, MN

3d • $88,000 - $158,000 • Hybrid

About The Position

The Product Manager role is within the ATP (Available to Promise) team, focusing on creating industry-leading intelligent solutions for best-in-class omni-channel guest experiences. This role is crucial for optimizing digital order fulfillment by balancing availability, fulfillment costs, and guest promises, leveraging business insights and analytics to advance Target's Supply Chain. The primary focus is to provide accurate availability and fulfillment information to Target’s digital guests, maximizing assortment for digital purchase, influencing store visits, enhancing the digital guest experience, and minimizing fulfillment expenses. Additionally, the role owns an internal configuration platform (GFC Guest Fulfillment Configurations) that manages digital order fulfillment logic. This involves collaborating with stakeholders across Supply Chain, Stores, Digital, Inventory, Loyalty, and Technology to build business strategy, prioritize functionalities, and represent product capabilities to engineering teams. The Product Manager will work within a product model, collaborating with their team and stakeholders to define plans and business objectives (OKRs). They will define and evolve fulfillment availability capabilities, translate needs into product opportunities and requirements, and lead prioritization based on guest and business value, operational impact, and technology investment. The role involves partnering across various departments to improve reliability, resiliency, performance, and scalability, while driving adoption of reusable enterprise capabilities. Enabling high-visibility events and new fulfillment capabilities through readiness criteria and success measures is key. The Product Manager will also partner with business and operational teams on fulfillment configuration and controls, focusing on self-service, usability, transparency, and governance. Troubleshooting operational issues and coordinating resolutions across impacted products is also a responsibility. Maintaining product strategies and roadmaps, managing dependencies, and communicating priorities, risks, and tradeoffs to leadership are essential. The role requires using quantitative and qualitative insights to evaluate outcomes and continuously improve the guest experience, adoption, operational efficiency, and enterprise reliability. Core responsibilities are outlined in the job description, and duties may change based on business needs.

Requirements

• Four-year degree or equivalent experience
• 4+ years of product management experience supporting supply chain, fulfillment, or e-commerce capabilities.
• Understanding of fulfillment operations and related business processes strongly preferred.
• Technical aptitude and strong systems thinking, with the ability to understand how technology capabilities work together to enable guest and business outcomes
• Experience working in an agile environment and partnering closely with Engineering throughout the product lifecycle
• Strong written and verbal communication, stakeholder-management and influencing skills across Product, Digital, Operations and technology organizations
• Strong customer empathy and curiosity about the end-to-end guest experience
• Ability to translate ambiguous business and operational needs into clear product opportunities and requirements
• Ability to use data, consumer insights and operational signals to prioritize opportunities and measure outcomes
• Comfort working with distributed teams, managing cross-product dependencies and balancing long-term strategy with execution and operational rigor

Responsibilities

• Provide accurate availability and fulfillment information to Target’s digital guests.
• Deliver intelligent digital availability and fulfillment capabilities that maximize assortment for digital purchase, influence more store trips, improve the digital guest experience and minimize fulfillment expenses.
• Own an internal, business facing configuration platform (GFC Guest Fulfillment Configurations) that drives digital order fulfillment logic from promise through order allocation.
• Work across Supply Chain, Stores, Digital, Inventory, Loyalty and Technology pyramids to collaborate with stakeholders, build business strategy, prioritize functionalities that maximize business value, and represent the product capabilities to engineering teams.
• Collaborate with your product team and key stakeholders to develop a plan and business objectives (OKRs) for your product.
• Define and evolve trusted, consistent fulfillment availability capabilities across digital and enterprise experiences.
• Translate consumer, business, and operational needs into clear product opportunities, requirements, and scalable integration capabilities.
• Lead discovery and prioritize work based on guest value, business value, operational impact, and technology investment.
• Partner across Product, Engineering, Architecture, UX, Data Science, and Business to improve reliability, resiliency, performance, and scalability, while standardizing how fulfillment information is consumed.
• Drive consumer onboarding, adoption, and migration to reusable enterprise capabilities, reducing reliance on one-time solutions.
• Enable high-visibility events, launches, and new fulfillment capabilities by establishing product and business readiness criteria and success measures.
• Partner with business and operational teams on fulfillment configuration and controls, with a focus on improving self-service, usability, transparency, and governance.
• Troubleshoot material operational issues with cross-functional partners and coordinate resolution across impacted products and capabilities.
• Maintain product strategies and roadmaps, manage dependencies, and communicate priorities, risks, and tradeoffs to stakeholders and leadership.
• Use quantitative and qualitative insights to evaluate outcomes and continuously improve the guest experience, adoption, operational efficiency, and enterprise reliability.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree