Experience Product Manager

TIAA • Charlotte, NC

2d • $45 - $63 • Hybrid

About The Position

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results. This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 12 months. This term could be extended based on company business needs. The Product Management role is responsible for managing aspects of the product strategy and the end-to-end product lifecycle. This role focuses on TIAA's forms modernization effort, moving from a paper-based platform to a digital-first solution that helps customers find the right form instantly, provides real-time validation, and enables straight-through processing. This job reviews and assesses market trends, consumer behavior, and operational data to identify opportunities to simplify, digitize, or eliminate forms.

Requirements

• 3+ Years Required
• Accountability
• Go-To-Market
• Product Management
• Project Management
• Resiliency
• Strategic Thinking

Nice To Haves

• 5+ Years Preferred

Responsibilities

• Coordinates with partners across the enterprise to deliver product strategy and ensure accurate and cohesive operations, promotion, and distribution of the product.
• Conducts research on product trends and positioning strategies, analyzes consumer behavior and develops insights on market conditions to inform the product strategy.
• Produces reports on profitability and performance and fosters discussions around business expectations, market dynamics, and customer preferences.
• Monitors various metrics and market dynamics and measures product performance against business expectations.
• Coordinates strategic processes for the product and ensures partnership alignment on decisions related to the product lifecycle.
• Partners with legal, risk and compliance teams to fully identify, understand, establish controls, test and mitigate potential risks to ensure products adhere to compliance, privacy regulations and policies.
• Acts as product subject matter expert on features and services.
• Establishes and maintains control over the forms inventory, and develops a clear point of view on which forms should be simplified, digitized, or eliminated within each delivery cycle.

Benefits

• TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree