Product Manager, Fan & Mobile Experiences
About The Position
Hometown empowers schools with seamless digital tools for ticketing, fundraising, and event management, enabling them to create memorable in-person experiences that bring communities together. As a trusted partner dedicated to supporting athletics, arts, and extracurricular activities, we help schools generate vital funding to ensure every student has access to enriching opportunities. With a deep passion for serving those who shape our future, we make event operations effortless – so schools can focus on what truly matters: creating lasting impact in their hometowns. We’re hiring a Product Manager to own Hometown’s fan and mobile experiences. This includes the end-to-end fan journey, from discovery and checkout through ticket management, gate entry, and ongoing engagement, as well as the mobile tools schools use to operate their events. Mobile is a core part of this role because it is increasingly the primary way both fans and school staff experience Hometown. You will lead work across our native apps and mobile web experiences while ensuring they connect seamlessly with Box Office, Engage, payments, reporting, and other school-facing workflows. This is not primarily a backlog-management role. You will define where Hometown should go, identify the highest-value opportunities, and lead cross-functional teams from discovery through measurable business results. A major part of your mandate will be helping Hometown use fan behavior and purchase data to create more value for schools, increase engagement, and unlock new revenue opportunities. This role reports directly to the Head of Product and is ideal for an experienced product leader who thrives with meaningful ownership, complex customer problems, and the opportunity to shape an important part of Hometown’s future.
Requirements
- 4 or more years of product management experience, or equivalent experience demonstrating a strong level product ownership
- Successfully owned and evolved a complex product area with meaningful customer and business impact
- Shipped consumer mobile or mobile-first experiences and understand what makes them fast, intuitive, reliable, and trustworthy
- Comfortable working across consumer and B2B workflows, balancing the needs of end users, customers, and the business
- Think strategically and can convert an ambiguous opportunity into a clear product direction and actionable roadmap
- Combine strong product judgment with customer research, behavioral data, experimentation, and business analysis
- Understand consumer growth concepts such as conversion, activation, engagement, retention, segmentation, and monetization
- Excellent writer, communicator, and storyteller who can build alignment without relying on authority
- Collaborate effectively with engineering and design and have enough technical fluency to lead complex, cross-platform initiatives
- Highly self-directed and bring recommendations and solutions, not just questions and status updates
- Enjoy mentoring others and helping raise the quality of product thinking across a team
- Curious about new technology and use AI tools thoughtfully to improve the speed and quality of your work
Nice To Haves
- Consumer mobile applications
- Ticketing, events, entertainment, or commerce
- K-12 education or school athletics
- Marketplaces or B2B2C platforms
- Payments, checkout, or digital wallets
- Consumer engagement, loyalty, lifecycle marketing, or growth
- Analytics, personalization, or customer-data products
Responsibilities
- Establish a clear, compelling vision for how Hometown should serve fans and mobile users over the next several years
- Translate company strategy, customer needs, market trends, and product data into a focused roadmap
- Identify and evaluate new opportunities related to fan engagement, personalized communication, loyalty, offers, monetization, and school revenue
- Lead discovery with fans, athletic directors, event staff, and internal teams to uncover meaningful problems and validate potential solutions
- Partner closely with design and engineering to deliver intuitive, accessible, reliable, and scalable experiences
- Define measurable outcomes for major initiatives and use qualitative and quantitative evidence to evaluate results
- Improve key moments in the fan journey, including event discovery, checkout conversion, ticket retrieval, venue entry, and return engagement
- Help schools better understand their audiences through fan insights, segmentation, purchase behavior, and attendance patterns
- Make thoughtful tradeoffs across customer value, business impact, technical complexity, and speed
- Communicate product strategy and recommendations clearly to executives, engineers, designers, go-to-market teams, and customers
- Mentor developing product managers and contribute to stronger product practices across Hometown
- Use modern AI tools to accelerate research, analysis, prototyping, documentation, and product decision-making
Benefits
- Flexible PTO with no annual maximum
- 13 holidays and extended winter break
- 401(k) - up to 4% match
- Medical, dental, and vision insurance plans offered
- Employer HSA contribution
- Opportunities for virtual and in-person collaboration/social events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
