Product Manager, ERP & Business Intelligence

Smithsonian Institution•Washington, DC

1d•$110,000 - $120,000•Onsite

About The Position

The Product Manager, ERP & Business Intelligence, serves as the primary business-facing owner of Smithsonian Enterprises’ Microsoft Dynamics 365 (D365) platform and business intelligence ecosystem. This role is accountable for defining and delivering a cohesive product strategy that connects ERP functionality with data, reporting, and analytics to drive measurable business outcomes. The Product Manager works closely with business stakeholders, technology, and external partners to ensure that the platform supports operational efficiency, informed decision-making, and revenue growth. Operating within a product-based delivery model, this role owns the product roadmap, backlog, and intake process, ensuring alignment with strategic priorities, enterprise standards, and compliance requirements.

Requirements

Bachelor’s degree (BS) from a four-year college or university in Computer Science, MIS, or a related field and/or 5-7 years related experience preferred, or equivalent combination of education and experience.
3 or more years of hands-on experience with D365 Finance and Operations (F&O)
5 or more years defining ERP and business intelligence requirements, KPIs, and reporting solutions
Experience in product management, business analysis, or functional consulting in an enterprise environment
Experience operating within a product-based delivery model (Agile or similar)
Strong functional knowledge of D365 F&O
Proven ability to translate business needs into functional requirements and solution designs
Experience managing a backlog and prioritizing work based on business value
Strong understanding of ERP delivery and implementation methodologies
Experience working with consulting partners and managing delivery outcomes
Microsoft certification in D365 F&O or related discipline
Experience with D365 Lifecycle Services and platform update processes
Familiarity with Power BI and modern BI tools from a product ownership perspective
Experience with enterprise data platforms or data architecture concepts
Familiarity with Power Platform
Experience in retail, cultural institutions, government, or nonprofit environments
Understanding of payment systems and compliance frameworks
Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
Complete a Probationary Period.
Maintain a Bank Account for Direct Deposit/Electronic Transfer.
All candidates eligible to work in the United States.
Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

Nice To Haves

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Responsibilities

Own and maintain a rolling D365 ERP and intelligence product roadmap aligned to business priorities and measurable outcomes
Define and track success metrics, including adoption, reporting utilization, and business impact
Maintain a single, prioritized backlog covering ERP enhancements and reporting deliverables
Lead intake and prioritization processes, presenting trade-offs based on value, risk, and effort
Ensure alignment between product investments and organizational strategy
Serve as a trusted advisor and internal subject matter expert to stakeholders, identifying opportunities to improve processes and outcomes
Translate business needs into functional requirements, user stories, and reporting specifications
Define KPIs, metrics, and reporting needs that support decision-making
Document current-state and future-state processes, including data and reporting touchpoints
Build and maintain a reporting catalog aligned to business processes and priorities
Partner with Engineering to deliver ERP and BI solutions that meet business needs
Support backlog refinement, planning, and release activities within an agile delivery model
Validate that delivered solutions meet defined requirements and business objectives
Define the functional vision for enterprise reporting and analytics
Ensure ERP configurations support downstream reporting and data integrity
Advocate data quality at the source and alignment with KPI definitions
Lead the transition from legacy reporting to modern BI platforms
Promote a data-informed culture across business stakeholders
Ensure solutions align with internal controls, audit requirements, and segregation of duties principles
Support compliance requirements including financial controls and relevant regulatory considerations
Partner with infrastructure and security team to ensure appropriate governance is embedded in solutions
Define user acceptance testing scenarios aligned to real business processes
Coordinate testing activities with business stakeholders
Ensure accuracy of data across ERP and reporting outputs
Support regression testing and platform updates
Build strong relationships with business stakeholders across all units
Drive adoption of ERP and reporting solutions through training and engagement
Monitor usage and adoption metrics to ensure value realization
Communicate product priorities, progress, and outcomes clearly to leadership
Develop and execute change management strategies to support ERP and reporting solution rollouts.
Partner with business stakeholders to assess organizational readiness and change impacts across functions.
Design communication, training, and support plans to drive adoption of new processes and technologies.
Collaborate with project teams to integrate change management activities into delivery timelines.
Monitor adoption metrics and feedback to refine implementation and improve user experience.
Champion continuous improvement by embedding change management practices into product lifecycle management.
Partner with enterprise to ensure alignment with data, integration, and platform strategies
Ensure product decisions adhere to enterprise standards and long-term technology direction
Coordinate with adjacent product and platform teams to ensure consistency and scalability
Partner with business units to establish and maintain SOPs and workflows that standardize ERP and reporting processes across the enterprise