Product Manager, Duet

Decagon•San Francisco, CA

1d•$232,000 - $290,000•Onsite

About The Position

Decagon is seeking the first Product Manager dedicated to Duet, a product that acts as each team's agent building partner for the full agent lifecycle. Duet analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and closes the loop with self-testing and human approval gates. This role involves setting the roadmap, owning the customer relationship, and defining how to build software that makes agents build themselves better. The position sits at the intersection of product, AI research, and go-to-market. The Product Management team at Decagon owns the platform and foundational features, including agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. They work across all customer segments, collaborating with engineering, design, and go-to-market teams to ensure the platform is robust, scalable, and user-friendly. As a founding PM, you will help define the product foundation that all Decagon customers use, owning initiatives end-to-end from discovery to launch and adoption.

Requirements

5+ years of product management experience at a company building AI, developer tooling, or enterprise software
Experience owning a meaningful surface area and shipping products that real customers depend on
Technical acumen: ability to read an agent trace, engage meaningfully with engineers on model behavior, and form opinions about AI output quality
Strong written communication skills for specs, strategy docs, and async updates
Customer instincts: ability to run discovery without leading the witness and differentiate stated wants from actual needs
Comfort navigating ambiguity and a track record of making good decisions with incomplete information

Nice To Haves

Experience shipping AI-powered features or working with LLMs in a product context
A Computer Science, Engineering, or Math degree or equivalent technical experience
Previous startup or high-growth company experience
Experience with building prototypes and 0-to-1 products

Responsibilities

Own the Duet product roadmap from discovery through delivery
Spend meaningful time with customers to understand how they use Duet
Partner with engineering and research team to ship and validate quickly
Develop evaluation criteria for Duet's AI output quality
Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers
Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers