Product Manager - Digital Brokerage Experience

Empower • Overland Park, KS

5d • $96,100 - $135,700 • Hybrid

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Product Manager on our Wealth Products & Solutions team, you will help build and evolve Empower’s new native digital brokerage experience, creating an engaging investing destination that helps customers understand their investments, monitor their progress, and take action with confidence.
You will help shape experiences across the brokerage journey, from how customers understand their portfolio, positions, performance, balances, and activity to how they discover investment opportunities, trade, and engage with their investments over time. Your focus will be on turning complex brokerage information and capabilities into experiences that are intuitive, useful, and compelling for investors.
Importantly, Empower’s brokerage experience will serve customers across both our personal wealth and workplace retirement businesses. You will help evolve our native brokerage capabilities for retail investors while also supporting experiences such as Self-Directed Brokerage Accounts (SDBAs) offered through employer-sponsored retirement plans. You will consider how the needs, expectations, and journeys of these customers differ, and where a common brokerage platform and experience can better serve both.
You will join an ambitious product team building the next generation of investing experiences at Empower. You will bring strong customer focus, analytical thinking, product judgment, and a collaborative approach to working with design, engineering, research, business, operations, and other partners.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years of product management or directly relevant digital product experience working with engineering, design, research, and other cross-functional teams.
• Experience building or supporting consumer-facing digital products, preferably within financial services, fintech, investing, retirement, or another complex digital product environment.
• Strong product judgment and the ability to turn complex financial information, capabilities, and customer needs into experiences that feel simple and intuitive.
• A strong interest in customer engagement and behavior, with experience identifying opportunities to improve adoption, usage, retention, or other measures of customer value.
• Experience defining product requirements and partnering closely with design on customer journeys, interaction design, information architecture, navigation, and information presentation.
• Strong analytical skills and experience using quantitative and qualitative data to identify insights, prioritize opportunities, and evaluate product performance.
• Strong prioritization and stakeholder-management skills, including experience navigating dependencies across multiple teams.
• Excellent communication, storytelling, and organizational skills.
• Demonstrated ability to independently drive product initiatives, collaborate effectively, and deliver results in a cross-functional environment.

Nice To Haves

• Experience building digital brokerage, investing, trading, or portfolio experiences for consumers.
• Track record of developing experiences across brokerage journeys such as account opening and funding, portfolio views, positions and holdings, performance, trading, transaction activity, or investment discovery.
• Experience designing products that drive digital engagement, helping customers better understand their financial position and identify relevant actions they can take.
• Experience with Self-Directed Brokerage Accounts (SDBAs) or other brokerage capabilities offered through employer-sponsored retirement plans.
• Understanding of the differences between retail brokerage customers and retirement plan participants, including how brokerage experiences may need to adapt to different customer contexts.
• Experience working with brokerage infrastructure, clearing or custody providers, including Pershing.
• Experience connecting investing experiences with a broader financial ecosystem, such as retirement, financial planning, advice, banking, or wealth management.
• Familiarity with Stock Plan Services or equity compensation experiences and how workplace equity can connect customers to broader brokerage and investing relationships.
• Experience operating within regulated financial services and partnering with legal, compliance, risk, or operations teams.
• Experience taking products through the full lifecycle from discovery and validation through launch, measurement, and optimization.

Responsibilities

• Help build and continuously improve Empower’s native digital brokerage experience, with a focus on creating intuitive and engaging experiences that customers return to as they manage their investments.
• Own and support customer journeys and features across key brokerage experiences, including understanding and reviewing positions and account details, searching for and researching securities, placing trades and tracking orders.
• Identify opportunities to increase brokerage adoption, engagement, and ongoing customer value, using customer behavior and feedback to understand where we can make the investing experience more useful.
• Help evolve Empower’s brokerage capabilities to support multiple customer contexts, including direct-to-consumer brokerage and Self-Directed Brokerage Accounts within employer-sponsored retirement plans.
• Partner closely with design to simplify complex financial information and create clear information architecture, navigation, interaction patterns, and visual presentation across brokerage experiences.
• Use customer research, usability testing, behavioral data, experimentation, competitive research, and market insights to identify customer needs, friction points, and opportunities.
• Translate customer, business, and technical needs into clear product requirements and priorities in partnership with engineering, design, research, operations, and other teams.
• Contribute to product strategy and roadmap development by identifying opportunities and helping prioritize investments based on customer value, business impact, data, and feasibility.
• Partner across Empower to connect brokerage experiences with customers' broader financial lives, including retirement, investing, financial planning, and other Empower experiences.
• Define and track measures of success across adoption, engagement, usability, customer satisfaction, and digital behavior, using results to inform ongoing product optimization.
• Use quantitative and qualitative insights, experimentation, and agile validation methods to test hypotheses and inform product decisions.
• Navigate initiatives through the full product lifecycle, including discovery, requirements, prioritization, development, compliance and legal review, launch, measurement, and post-launch optimization.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree