Product Manager-Digital Banking

Stanford Federal Credit Union•Palo Alto, CA

About The Position

Stanford Federal Credit Union is seeking a high-energy, compassionate, and collaborative Product Manager for their Digital Banking team. This non-profit organization, owned by its members, serves employees of Stanford University and innovative Silicon Valley companies, offering generous financial benefits. Stanford FCU is a $4.5 billion company with a global reach, recognized as a Bay Area Top Workplace. The Product Manager will be responsible for the performance of digital banking products like Online Banking, Mobile Banking, and Online Account Opening. This role involves contributing to product strategy, prioritization, roadmap execution, and delivering measurable outcomes. The Product Manager will act as the single point of ownership for designated digital products, collaborating with design, engineering, compliance, risk, fraud, and operations to ensure secure, compliant, and impactful member experiences.

Requirements

Three years to five years of Product Manager experience.
Knowledge of product management driving market-leading software solutions, with ability to work with local or remote software development teams to transform product requirements into member-facing solutions.
Knowledge of managing product priorities and driving teams in a fast-paced environment.
Ability to provide product presentations and communicate, both verbal and written.
Ability to manage multiple projects with excellent organizational skills.
Possess versatility and flexibility to serve as backup for other positions successfully.
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors.

Responsibilities

Collaborate with the development team and key internal stakeholders to define, create, and deploy next-generation digital capabilities.
Evaluate existing services, prioritize enhancements, and address defects to improve stability, usability, and member satisfaction.
Author and maintain clear business and functional requirements, including user stories, acceptance criteria, and interface specifications.
Conduct market, competitive, and user research to identify opportunities and inform product innovation.
Define and maintain short-term and long-term product roadmaps aligned with member needs, regulatory requirements, and business priorities.
Establish, monitor, and analyze key performance indicators (KPIs) to measure product performance and guide data-driven decisions.
Serve as a product advocate by clearly communicating vision, progress, and value to internal partners and leadership.
Collect and synthesize member and stakeholder feedback to continuously improve digital products and experiences.
Partner with training and enablement teams to ensure internal teams understand product functionality and changes.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources