Digital Banking Manager
About The Position
As our Digital Banking Manager, you will set the vision and lead the evolution of our digital banking ecosystem—ensuring each interaction is intuitive, secure, and scalable. This role is well suited for a proven leader who operates at the intersection of strategy, technology, and people leadership, and who can translate market and customer insights into a clear, executable roadmap. You will lead a high-performing team of analysts and specialists, partner across the enterprise, and convert priorities into measurable results. If you balance innovation with disciplined execution—and enjoy building strong internal and vendor partnerships, this is an opportunity to make a meaningful, lasting impact.
Requirements
- Proven ability to lead and inspire diverse technical and product-focused teams.
- Strong project management skills with experience managing multiple initiatives simultaneously.
- Excellent communication skills with the ability to simplify complex concepts for non‑technical audiences.
- Customer‑first mindset with a passion for creating exceptional digital experiences.
- Deep knowledge of digital banking platforms, application ecosystems, and SDLC best practices.
- Experience with core banking platforms, automation tools, API integrations, and digital operational processes.
- Solid understanding of payments operations including debit/credit card processing, ACH, checks, and positive pay.
- Familiarity with fraud mitigation tools, identity protection measures, and digital security requirements.
- 10+ years of experience in digital banking, application management, or related product leadership roles.
- Bachelor’s degree in Computer Science, Information Systems, IT Management, or equivalent professional experience.
- Demonstrated experience leading analysts or product/application teams and managing key vendor partnerships.
Nice To Haves
- Strong relationship-building skills with a consultative, executive presence.
- Highly accountable, resourceful, and outcomes-driven, with strong attention to detail.
- Ability to perform in a fast-paced environment while maintaining quality and focus.
Responsibilities
- Regularly review digital performance and customer-experience metrics.
- Facilitate working sessions with your team to refine priorities and remove roadblocks.
- Align cross-functional stakeholders on delivery.
- Partner with risk and fraud teams on security enhancements.
- Manage vendor performance to keep platforms operating at their best.
- Shape multi-year strategy.
- Dive into the details of a product launch or platform enhancement.
- Guide roadmap decisions.
- Support a system conversion.
- Develop future leaders.
- Deliver digital experiences that meet today’s expectations while building for what’s next.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 25 days paid time off
- 11 paid holidays
- Bereavement leave
- Educational assistance program
- Wellness benefits
- Life event coverage
- Paid parental bonding leave
- Service awards
- 401(k) match
- Stock purchase plan
- National and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
