Product Manager (Dashboard)

SpotOn•Chicago, IL

About The Position

SpotOn is seeking an experienced Product Manager passionate about the restaurant industry to build innovative, high-impact products. This role will own the Merchant Dashboard, the central control center for restaurant operators using SpotOn software. The Product Manager will define how merchants navigate, configure, monitor, and grow their business across the SpotOn suite. The Dashboard serves as the primary entry point, providing access to settings, reports, alerts, insights, and growth opportunities. This individual will shape the information architecture, interaction patterns, personalization, and monetization surfaces critical to daily operator workflows. The role involves close collaboration with Engineering, Design, Marketing, Data Science, and Go-To-Market (GTM) teams to bring the product vision to life.

Requirements

4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software.
Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms.
Technically fluent: able to engage effectively with engineers, understand APIs and systems architecture at a high level, and discuss implementation trade-offs.
Metrics-driven work style that leverages data to make informed decisions.
Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and trade-offs to cross-functional teams and stakeholders.
Ability to empathize with customers to understand their needs and product interactions.
Ability to make decisions with imperfect information, lead without authority, and manage chaos, ambiguity, and complexity.

Nice To Haves

Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus.

Responsibilities

Define the product strategy for the SpotOn restaurant software suite.
Own and manage the product roadmap, making data-informed trade-offs based on customer needs, market dynamics, and business priorities.
Apply an innovative mindset to product design and vision, challenging assumptions and seeking bold solutions to customer problems.
Partner closely with cross-functional teams (Engineering, Design, Marketing, Data Science, Ops, GTM) to gather input, align priorities, and deliver impactful solutions.
Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities for differentiation and sustained growth.
Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.
Cultivate strong relationships with internal stakeholders and external partners, acting as the product advocate and voice of the customer.
Collaborate with stakeholders, such as product marketing, on product positioning.