Product Manager, Core Platforms

Questrade Financial Group • Toronto, ON

30d • $120,000 - $150,000 • Hybrid

About The Position

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
The Product Manager, Core Platforms is a champion for building foundational, highly scalable infrastructure for the Quest ecosystem. You will lead program execution and manage the product roadmap for the Fundamental Customer Capabilities Track (Customer Identity Access Management, Notification Platform, and Enterprise Document Management).

Requirements

• Have 3-5+ years’ experience in product management, platform engineering, or systems analysis within financial services or enterprise SaaS.
• Have 7+ years of cumulative professional experience across industries.
• Hold a post-secondary education, preferably in Computer Science, Engineering, Business, or a related field.
• Are deeply passionate about security, taking personal pride in protecting clients and safeguarding their sensitive data and financial assets.
• Stay relentlessly up-to-date on the latest technologies, threat landscapes, and online security trends, constantly evaluating how new advancements can fortify our platform.
• Deeply understand modern product management principles, with a proven track record of shifting teams from "feature factories" to empowered, outcome-driven squads using lean startup and continuous discovery methodologies.
• Possess a Platform Product Mindset, with the proven ability to abstract complex system logic into reusable, scalable APIs and microservices.

Nice To Haves

• Demonstrate working knowledge of IAM protocols and standards, specifically OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, SCIM, and JWT (JSON Web Tokens).
• Have foundational knowledge of authentication mechanisms, including Risk-Based Authentication, Passwordless flows, FIDO2/WebAuthn, and Multi-Factor Authentication (MFA) implementations.
• Have experience with major Identity Providers (IdPs) and Customer IAM (CIAM) platforms (e.g., Okta, Auth0, Ping Identity, Azure AD) or directory services (LDAP).
• Have deep familiarity with data privacy regulations (GDPR, PIPEDA) and security/compliance frameworks (SOC2) related to identity and document storage.
• Have experience transitioning legacy monolithic applications into decoupled, domain-driven microservices.
• Are comfortable presenting complex technical platform initiatives and architectural trade-offs to executive teams.
• Experience in the banking/financial/investment systems/solution development area
• Knowledge of writing/understanding/interpreting API documentation
• Knowledge in data analysis using SQL
• CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master) or other relevant business analysis certification an asset
• Have practical experience using AI-powered development and productivity tools (such as Cursor, GitHub Copilot, or advanced prompting techniques) to accelerate technical discovery, API prototyping, data analysis, or requirements drafting.

Responsibilities

• Security & Client Protection Advocate: Act as the first line of defense in product design. Ensure that all platform capabilities are built with a security-first mindset to fiercely protect our clients, safeguarding their personal information and their money against emerging threats.
• Modern Product Discovery & Delivery: Champion an "outcomes over outputs" approach. Utilize continuous discovery habits to deeply understand the friction points of internal developers and end-users, ensuring the platform evolves based on qualitative insights and quantitative data.
• Platform as a Product Strategy: Treat internal capabilities as tier-1 products. Define and rigorously track key product metrics (adoption rates, time-to-integration) alongside engineering metrics (SLIs, SLOs, latency, error budgets) to drive data-informed prioritization.
• Program Execution & Roadmap Management: Lead the execution of the Fundamental Customer Capabilities program, empowering your cross-functional team to solve hard problems rather than just building predetermined features.
• Identity & Access Management (IAM) Strategy: Drive the roadmap for robust IAM systems governing authentication, fine-grained authorization (RBAC, ABAC, PBAC), Single Sign-On (SSO), identity federation, and comprehensive user lifecycle management (Joiner, Mover, Leaver). Champion Zero Trust Architecture and the Principle of Least Privilege.
• Notification & Communication Infrastructure: Evolve the omni-channel Customer Notification Platform (Email, SMS, Push, In-App), focusing on routing logic, template management, user preference centers, and high-throughput reliability.
• Enterprise Document Strategy: Oversee the systems enabling secure document storage, generation, and retrieval, ensuring alignment with data residency rules, RBAC-level access, and enterprise retention policies.
• Requirements Definition: Translate complex technical constraints, security frameworks, and business strategies into detailed user stories and technical specifications for core microservices, API gateways, and token management systems.
• Fluency with Data: Demonstrate a strong grasp of internal analytics tools. Proactively gather insights via ad hoc queries to analyze project results, drive product recommendations, and set realistic, quantified goals that connect to meaningful business outcomes.
• Distributed systems and event-based messaging: Leverage a solid understanding of our technical architecture to identify risks and dependencies early. Be proficient in navigating distributed systems architectures and messaging systems (e.g., Kafka, RabbitMQ) to guide scalable feature design.
• API Fluency: Hands-on proficiency with APIs and tools like Postman is required. You will actively use Postman collections to test endpoints, validate data flows, and ensure seamless integrations between microservices before handing off to application teams.
• Stakeholder Management: Proactively identify and align a broad set of cross-functional stakeholders behind your current projects and planned follow-on work. Integrate their feedback, recommend the best path forward, and escalate strategically when necessary.

Benefits

• Health & wellbeing resources and programs.
• Paid vacation, personal, and sick days for work-life balance.
• Competitive compensation and benefits packages.
• Work-life balance in a hybrid environment with at least 3 days in office.
• Career growth and development opportunities.
• Community contribution opportunities to support various causes.
• Inclusive environment working with diverse team members in a collaborative setting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level