Product Manager Consumable Customization Services (F/M)

Sartorius•San Francisco, CA

1d•Hybrid

About The Position

The Product Manager CCS (F/M) owns and develops the end-to-end value proposition of Consumables Customization Services. He/she translates customer needs and market dynamics into a globally valid, segment-specific service portfolio (i.e. "Reuse – Configure – Engineer"), ensuring that customization becomes a scalable, profitable growth engine for Sartorius. The Product Manager Consumable Customization Services (F/M) has the mandate to take data-driven decisions relevant to the Service portfolio from cradle to grave as its strongest expert and advocate. The PM must ensure ongoing commercial competitiveness and business success of their Service portfolio by addressing customer needs through consolidation, integration, prioritization of customer voices & future trends, developing and executing a comprehensive portfolio strategy whilst driving its continuous improvement. This is a strategic customer-facing role who interacts on eye level with key customers and stakeholders.

Requirements

Master's degree in Business, Marketing, Engineering, Life Science or a related field
Minimum 8 years of professional experience in Life Science
At least 2 years in a complex customer-facing role, ideally in sales or within a customer in the pharma industry
Fluent in English
Willing to travel up to 50%

Nice To Haves

Meaningful experiences across different functions (PD, Ops, Sales, Marketing etc.)

Responsibilities

Articulate, communicate and execute Consumable Customization Services vision, strategy, and roadmap in alignment with company goals and business priorities, constantly applying feedback to deliver on key expectations
Influence the decision-making process for all CCS-related decisions, proactively anticipating and addressing critical issues
Embrace change and drive organizational agility by adapting to evolving market dynamics, customer needs, and competitive pressures
Leverage intel on customer workflows & applications, market research, competitive landscape, industry trends and emerging technologies, validate such intel with first-hand interactions with key customers to identify unmet needs and market opportunities
Derive from customer needs & markets trends sound business cases to drive critical decisions and align key stakeholders around them, also validating important reviews with them whenever appropriate
Champion CCS portfolio both internally and externally, interacting with key customers and acting upon their feedback, building relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility
Guide product from concept to market, leading cross-functional teams and ensuring it meets customer needs and achieves business objectives
Lead development to prioritize and develop new service offerings for Consumable Customization portfolio without direct authority, balancing multiple priorities to meet requirements and deadlines between short-term urgencies and long-term market evolution. Provide deep understanding of the Service and essential requirements for the connectivity required to integrate into relevant unit operations within the workflow. In case of complex customers' questions from the sales team the PM cannot personally answer, act as entry point for Consumable Engineers to provide technical clarification.
Develop value propositions, unique selling points and price positioning for CCS offer, and ensure that they are properly communicated to the market
Leverage own deep understanding of the technology behind the product and of its applications to develop solutions, adapting them to changing circumstances based on customer needs and market dynamics in order to maintain a competitive advantage
Manage Service offer lifecycle from cradle to grave, closely monitoring its performance, leveraging customers' feedback and data to identify areas for improvement and optimization in each stage