Customization Execution Lead (F|M)

Sartorius • San Francisco, CA

21h • Hybrid

About The Position

Join our Consumable Customization Services team as a Customization Execution Lead and play a key role in driving strategic business steering and cross-functional collaboration across our customization ecosystem. In this role, you will connect Sales, PM CCS, Customization Platform, Engineering, Operations and BPM to align priorities, dependencies and strategic initiatives. By creating transparency, enabling informed decisions and continuously improving our customization processes, you will help build a predictable and scalable operating model and contribute to better health for more people. Based in Aubagne or Goettingen with the possibility to work some days in a week remotely.

Requirements

• Master's degree in Business, Engineering, Biotechnology, Life Sciences, Project Management or a related field
• At least 10 years of experience in business-related project or program management, business steering, business operations, operational excellence or a comparable cross-functional environment
• Broad understanding of strategic business steering processes, frameworks and tools, combined with knowledge of customization, engineered-to-order and quotation-to-delivery processes in technical B2B environments
• Strong experience in performance management, KPI governance, root-cause analysis and continuous improvement, combined with structured problem-solving skills
• Proven ability to coordinate complex cross-functional initiatives, align diverse priorities and influence stakeholders across global matrix organizations
• Strong strategic and analytical thinking with the ability to anticipate challenges, translate insights into concrete actions and make sound decisions in a dynamic environment
• Excellent communication and stakeholder management skills with the ability to convey complex information effectively, including to senior management
• High attention to detail and flexibility, particularly in project documentation and reporting and when adapting to changing requirements and timelines
• Fluent English

Nice To Haves

• German is an advantage
• Willingness to travel occasionally

Responsibilities

• Drive cross-functional collaboration across Sales, PM CCS, Customization Platform, Engineering, Operations and BPM, bringing together diverse priorities and dependencies to enable effective customization execution
• Develop and coordinate strategic project and program plans, defining objectives, timelines, resources and deliverables in alignment with organizational goals
• Analyze customization business performance and relevant Health of Business indicators, identify lead-time deviations, recurring bottlenecks and execution risks, and translate findings into appropriate corrective actions
• Prioritize Smart Customization and other improvement initiatives based on business impact, implementation feasibility and organizational dependencies, supporting effective implementation sequencing and resource focus
• Ensure effective management reporting by consolidating KPIs, risks, issues, decisions and actions and creating transparency for regular senior management reviews
• Drive execution reviews and escalation mechanisms, facilitate the cross-functional resolution of execution barriers and ensure consistent follow-up on agreed actions
• Collaborate closely with internal and external stakeholders, manage expectations and ensure alignment with strategic project and program objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior