Product Manager – Clinical Product Operations

CVS Health•Work At Home-Florida, FL

1d•$60,300 - $132,600•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company Overview CVS Health is a leading health solutions company that delivers care like no one else can. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health. As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company. At CVS Health, we are looking to do big things to make life easier for people with diabetes and chronic conditions. To achieve this goal, we are developing engaging, powerful tools for members to manage their health—informed by latest clinical guidelines and personalization insights based on their claims data. A crucial part of this is digital engagement, which has been proven to drive better outcomes for the consumer and our business. Position Summary We are seeking a Product Manager to lead the intersection of product management and clinical operations for CVS Health's Weight Management product. This role will be responsible for translating clinical and business objectives into scalable product solutions, driving operational performance, overseeing quality assurance and clinical review processes, and ensuring alignment with evidence-based guidelines and regulatory requirements. Obesity is recognized by the American Medical Association (AMA) as chronic disease resulting from genetic, biological, and environmental factors. A common condition, 40% of American adults have obesity and the GLP-1 market is expected to reach $95B by 2030. The Product Manager will work cross-functionally with clinicians, operations teams, technology partners, and vendors to improve member outcomes, optimize program effectiveness, and deliver a best-in-class healthcare experience.

Requirements

5 + years of experience in product design or product management (graduate level education may substitute for experience)
5 + years of experience executing the product development lifecycle
3 + years of experience developing, implementing, or overseeing quality assurance processes for clinical programs, including monitoring performance metrics, reviewing member-facing interventions, and driving continuous quality improvement initiatives
3 + years of experience effectively working with 10+ colleagues multiple functional areas such as Business Strategy, Commercialization, Clinical Strategy/Support/Operations, Technical Operations, Sales, Customer Support, Finance, Legal, Privacy, and Compliance
A deep enjoyment for getting into the details of how products work and defining the business outcomes required product delivery
The ability to develop and interpret user stories
Structured and logical thinking with the ability to identify and define business problems and issues
The ability to succinctly convey complex issues to a diverse range of constituents, both verbally and on paper at all levels of an organization
Highly developed project management skills
Advanced project management and office software application skills (e.g., Powerpoint, Excel, Visio)
Solid relationship-building skills and the ability to foster effective working relations across a cross-functional team including functional and divisional leaders
Enjoying working at pace and in a dynamic environment.
Going beyond expectations by thinking proactively and delivering more than has been agreed
Intellectual curiosity and tenacity with ability and willingness to learn on the fly to understand and solve complex problems

Nice To Haves

Experience working as a clinician (e.g., nurse, dietitian, pharmacist, physician assistant, or other licensed healthcare professional) or partnering closely with clinicians in the design, delivery, or optimization of healthcare products, programs, or services
Experience managing third-party vendors, strategic partners, or external solution providers, including performance management, requirements oversight, issue resolution, contract adherence, and service delivery governance
Advanced degree in a business-related or health-related field
Previous experience working with remote teams

Responsibilities

Identify opportunities to reduce complexity and increase accessibility, engagement, and impact across product versions and customizations
Define new or revised capability requirements irrespective of source
Define user stories, member journeys, and resulting requirements to drive product improvement iterations
Deliver quantitative analyses that will yield answers to the critical questions at hand. Oversee the successful delivery of timely, accurate analyses.
Use data-driven insights and a deep understanding of customer needs and market dynamics to identify and prioritize a product backlog that will drive differentiation and value creation.
Define, refine, and track product key performance indicators
Support in the articulation of product positioning and differentiation against competition
Other projects as directed