Product Manager- Client Onboarding

JPMorgan Chase & Co.•Chicago, IL

13h•$114,000 - $180,000•Onsite

About The Position

As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated ability to execute operational management and change readiness activities
Proven ability engaging with a technology and business audience alike
Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
Excellent communication and stakeholder management; ability to lead through influence and drive cross‑functional outcomes.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Direct the principal activities across the end‑to‑end product delivery journey—intake, dependency management, release and deployment, and product operationalization—with a focus on feasibility and readiness.
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Maintain a transparent portfolio view of timelines, cross‑team dependencies, and environmental constraints; identify and resolve blockers early.