About The Position
Matador AI is the conversational AI platform behind 1,500+ automotive and powersports dealerships across North America. Our AI engages customers across chat, SMS, voice, and email — answering inventory questions, capturing leads, and booking appointments 24/7. We’re looking for a Product Manager to own two of our highest-leverage product areas: Chat AI, the AI-powered chat experience on dealership websites, and our OEM integration programs — certified partnerships with manufacturers including Honda, Acura, Nissan, Stellantis, and BMW.
Requirements
- Product management experience: 3+ years in B2B SaaS, ideally on AI/ML-powered products.
- Technical fluency: comfortable reading API docs, XML/JSON payloads, data feeds, and webhook flows — you can go deep with engineers without writing the code yourself. ADF/CRM lead-flow experience is a strong plus.
- Analytical rigor: you define metrics, dig into data yourself (SQL a plus), and make decisions from evidence, not vibes.
- Program management under external constraints: proven ability to run multi-stakeholder initiatives where certification requirements and OEM timelines are non-negotiable.
- Excellent written communication: your specs, tickets, and partner updates are clear enough to execute from without a meeting.
Nice To Haves
- Experience in automotive retail technology: CRMs, DMS platforms, OEM certification programs, or dealer website providers.
- Background in conversational AI, LLM-based products, or prompt/eval quality workflows.
- Bilingual — English/French.
- Familiarity with OEM analytics and reporting ecosystems (Shift Digital, JD Power, or similar).
Responsibilities
- Own the Chat AI roadmap end-to-end — widget experience (smart greetings, pre-built questions, quick replies), conversation quality, multilingual behavior, lead capture, and appointment booking accuracy.
- Define and defend the KPIs that matter — leads generated, assisted appointments, booking accuracy, response latency, contact capture — and drive the evals and dashboards that prove improvements actually hold in production.
- Lead OEM certified-program integrations: lead routing standards (ADF/XML, STAR, direct post), OEM lead management systems, certified reporting feeds (SFTP deliveries, analytics providers like Shift Digital), and program compliance requirements such as OEM-mandated pricing display rules.
- Manage the CRM and inventory integration surface — VinSolutions, DealerSocket, eLead, Tekion, DriveCentric, vAuto, HomeNet — turning messy real-world feed constraints into clean, buildable product requirements.
- Write crisp, implementation-ready specs and drive execution in Linear across our AI, Core, Data, and Integration engineering teams.
- Partner with Sales, CS, and OEM program managers on dealer enrollment, pilot launches, onboarding, and delivering LOE/ETAs when manufacturers mandate global changes on real deadlines.
- Stay close to the product: review real dealer conversations, investigate friction patterns, and translate what you find into roadmap priorities.
Benefits
- Competitive salary
- group insurance
- wellness benefit
- retirement savings
- shuttle service from Côte-Vertu and Montmorency metro stations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
