Product Manager, Card Use (PM/ Sr. PM)

Mission Lane LLC•Toronto, ON

1d•Remote

About The Position

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. We’re looking for a systems thinker who thrives at the intersection of complex backend logic and human centered design to join our Product team as a Product Manager or Senior Product Manager. The impact you’ll make: You’ll drive forward our mission of empowering people to unlock financial progress by stripping away the friction that prevents our members from using their credit when it matters most. You will take ownership of the invisible 90 percent of the product (the backend authorizations, tokenization, and vendor integrations) and ensure it translates into a flawless experience for the 10 percent the customer actually sees.

Requirements

3+ years in a Product Management role.
Experience managing products within the credit card or financial services ecosystem, specifically dealing with authorizations and the customer spending journey.
A working knowledge of card processors like TSYS and how to navigate the requirements of networks like Visa.
Direct experience collaborating with Fraud or Risk teams to build requirements that keep accounts safe without making them hard to use.
To be considered for the Product Manager level, you have a history of taking ownership of defined product areas, using rigorous logic to solve problems, and navigating roadblocks with minimal guidance.
To be considered for the Senior Product Manager level, you have a track record of influencing strategy across multiple interconnected teams, identifying process risks before they impact the business, and leading high stakes, cross functional initiatives from concept to launch.

Nice To Haves

Hands-on experience with tokenization, including digital wallet provisioning or virtual card issuance.
Previous success in transaction data cleansing or working with enrichment vendors.
A background that includes both deep backend infrastructure and the front end communications that guide a customer’s next steps.
Proven ability to act as a settling influence during technical shifts or vendor transitions.

Responsibilities

Chart the path for our tokenization strategy, specifically leading the charge on providing frictionless and secure options for our customers to use their cards via digital wallets, virtual cards, etc.
Work alongside the Fraud team and TSYS partners to smooth spending roadblocks like security holds due to suspicious activity or unexpected declines because the credit limit was exceeded.
Build intuitive self service flows for replacement cards, ensuring a missing piece of plastic doesn't stop a customer’s progress.
Launch an instant issuance experience for replacement cards so that our members can access their credit digitally without having to wait for a physical card to arrive.
Take charge of transaction enrichment, choosing the right vendors to turn confusing billing strings into clear information customers recognize.
Reduce the need for customer support by shipping card delivery improvements that proactively answer the question: where is my card?
Build a roadmap that balances rapid backend iterations with the high stakes requirement of card network reliability.