Product Manager - Card Servicing

OneMain Financial • Charlotte, NC

2d • Hybrid

About The Position

We are looking for a Product Manager to own and evolve the digital servicing experience for our credit card customers. This role focuses on building intuitive, self-service experiences across our mobile app and digital platforms, enabling customers to confidently manage their accounts. You will own a product area spanning account servicing, onboarding functionality, mobile app and web UX, statements, rewards, and disputes, while also acting as a central point for intake, prioritization, and coordination across servicing-related initiatives. In addition to delivering customer-facing features, you will help unlock shared capabilities and tooling that improve how product teams build, measure, and iterate. This is a highly cross-functional role that blends execution, customer empathy, operational ownership, and product strategy.

Requirements

• 2+ years of experience working on successful digital consumer products, ideally in the financial services industry
• Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution
• Experience creating a product vision and strategy and aligning it across cross-functional teams
• Experience with a Product Operating Model and the OKR framework
• Strong analytical and problem-solving skills with a data-driven mindset
• Strong written and verbal communication skills
• Excellent stakeholder management
• Hands-on experience leading scrum teams, and proficiency in writing detailed user-stories and acceptance criteria.
• Strong sense of ownership and accountability for your domain.
• Expertise with programs such as Confluence, Jira, Figma, and Miro.

Nice To Haves

• Experience working in a fast-paced environment such as a startup, fintech, etc.

Responsibilities

• Own and manage the product roadmap for digital servicing experiences, aligned to team OKRs and business priorities
• Translate customer needs, business goals, and compliance requirements into well-defined product requirements, user stories, and acceptance criteria
• Lead day-to-day execution with a dedicated scrum team, ensuring consistent delivery of high-quality features
• Manage the full product lifecycle from discovery through launch and post-launch optimization
• Establish and continuously improve processes to measure and act on customer satisfaction (NPS), complaints, and feedback loops
• Drive improvements in app engagement, feature adoption, and overall servicing experience
• Own and operate the intake process for all servicing-related work, including feature enhancements, bug fixes, compliance and regulatory issues, and technical debt and maintenance
• Partner across teams to prioritize, route, and ensure visibility of incoming work
• Drive initiatives that increase digital self-service rates and reduce reliance on call center support
• Partner with operations teams to identify opportunities for call deflection and process efficiency improvements
• Identify opportunities to introduce and scale shared product capabilities and tools
• Evaluate tools, lead implementation, and document best practices for adoption across product teams
• Partner closely with engineering, design, analytics, operations, compliance, legal, customer support teams, and vendors
• Proactively manage dependencies, risks, and tradeoffs across teams
• Communicate product updates, insights, and progress to stakeholders and leadership

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed