Product Manager / Business Analyst

Charles Schwab Inc.•Austin, TX

10h•$120,000 - $150,000•Onsite

About The Position

Charles Schwab's Digital Retail Digital Payments and Move Money team builds key experiences for clients and strives to continue to make it easier for clients to get funds where they want. Our motto is “Make It Easy”, so we focus on delivering best-in-class experiences for clients that make moving assets into, between, and out of Schwab as simple and intuitive as possible. We collaborate across user experience, product, client service, operations and technology teams across the enterprise to build products clients love. We are looking for an experienced Product Manager / Business Analyst (individual contributor) to drive cross-team development for a multi-year journey to modernize our Money Movement infrastructure. This role will lead integration into our backend systems and drive requirements across experiences to support Digital development to enhance and align to modern infrastructure changes. You will have responsibility in a Product Manager/Business Analyst capacity to identify, document, and align multiple stakeholders on key elements of the Digital experience. This includes required changes to existing experiences, incremental requirements for the target state client experience, and architectural changes for digital integrations with dependent platforms. This role would provide an opportunity to join a strong team in terms of Product maturity and team culture, focusing on a critical modernization effort driving key firm and client benefits.

Requirements

Bachelor's degree
5 + years Business Analyst experience with demonstrated ability to develop and implement product requirements supporting strategic programs
Financial Services industry experience
A passion for digital innovation and commitment to superb client experience
Ability to understand complex technical architecture and translate into requirements for Digital experience and backend integration changes
Strong communication skills, ability to communicate complex messages and trade-offs and tell a compelling story
Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
Effective relationship builder – ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
Strong Process Management discipline with a keen understanding of how to implement process practices
Strong analytical and creative problem-solving skills
Developed understanding of program management across multiple businesses
Experience managing digital products and/or enterprise capabilities in an Agile delivery environment.
Experience in Scaled Agile Framework (SAFe) to understand and support adoption across the immediate product team
Experience utilizing multiple different applications in support of the Product and Software development lifecycle including, but not limited to Jira, Confluence, Rally, and GitHub.
Utilize AI tools to accelerate and simplify internal processes
Build partnerships across teams in product, design, technology, operations, compliance, risk, and client facing organizations to foster collaborative problem solving and alignment of digital solutions to solve client problems and address internal efficiency opportunities

Nice To Haves

Post graduate degree is a plus
Knowledge of Schwab money movement processes and experiences

Responsibilities

Identify, document, and align multiple stakeholders on key elements of the Digital experience.
Define, analyze, and deliver solutions to business problems working closely with a cross-functional teams.
Identify, mitigate, and escalate issues related to delivery (scope and timeline changes) or legal, compliance, and fraud risks.
Manage multiple tasks and take direction from one or more high performing Product Managers, supporting activities across Digital experiences.
Deliver on changing needs of the team and drive results across internal processes and project level initiatives.
Document product requirements and processes for technology and product teams.
Understand technical architecture specifically as it relates to digital experience changes and work confidently with architects and development teams.
Drive cross-team development for a multi-year journey to modernize Money Movement infrastructure.
Lead integration into backend systems and drive requirements across experiences to support Digital development.
Identify required changes to existing experiences, incremental requirements for the target state client experience, and architectural changes for digital integrations with dependent platforms.