Product Manager- Billing Transformation & Desktop Strategy TFB

T-Mobile USA • Bellevue, WA

2d • Onsite

About The Position

The Product Manager, Billing Transformation & Desktop Strategy TFB is accountable for two connected capabilities within T-Mobile for Business: getting billing right end-to-end, and giving Customer Support the tools to serve customers efficiently once they're on the books. On Billing Transformation, this role is responsible for ensuring TFB customers are billed accurately, efficiently, and on time across every segment we serve. This role exists because billing is not a platform problem. It is an end-to-end business process that begins the moment an order is placed and doesn't close until payment is collected. Every step in between — how a product is ordered, how it is provisioned, how it is rated, how entitlements are structured, and how invoices are generated — has the potential to delay or disrupt the billing outcome. TFB serves a diverse customer base across enterprise, mid-market, small business, government, and wholesale segments. Each segment carries distinct billing structures, contract terms, invoicing requirements, and payment cycles. This PM will understand how T-Mobile for Business bills customers in each of these segments — not at a surface level, but deeply enough to identify where ordering decisions, rate plan configurations, provisioning gaps, or entitlement errors are creating downstream billing failures specific to that segment. This role owns the billing capability roadmap and serves as the connective tissue across the full order-to-cash ecosystem — partnering with platform owners across Ordering, Provisioning, Rate Plans & Offers, Contracts & Entitlements, and Billing Integration to identify upstream root causes of billing failures and drive resolution, even when the fix lives outside the billing platforms directly owned. They are not a passive recipient of upstream output; they are an active driver of ecosystem health from order to cash. On Desktop Strategy, this role owns the platform experience layer that Customer Support teams rely on every day. Billing outcomes don't stop at the invoice — when something goes wrong, or a customer needs help managing their account, agents need fast, unified access to the right tools. This PM designs and supports a consolidated desktop interface that brings account management and technical troubleshooting into a single, role-appropriate workflow, reducing the context switching that slows agents down and frustrates customers. As frontline needs evolve, this PM ensures the desktop experience evolves with them. The right candidate brings direct T-Mobile for Business experience, a working understanding of how TFB billing operates across customer segments and the full order-to-cash chain, and a strong sense for what makes a frontline tool actually usable. They can lead discovery and requirements work without dedicated BA support, are deeply comfortable partnering with IT on technical feasibility, delivery lifecycle, and release execution, and think in outcomes — not features.

Requirements

• Billing Capability & Ecosystem Thinking — understands billing as a downstream outcome of the full order-to-cash chain, with working knowledge of how each stage impacts billing across TFB customer segments.
• TFB Segment Billing Knowledge — understands how TFB bills across enterprise, mid-market, SMB, government, and wholesale, including the billing structures and failure modes unique to each.
• Discovery & Requirements — leads sessions and produces requirements without BA support in complex, cross-platform environments.
• Strong cross-functional alignment across business and technology partners, including influence across portfolios outside direct ownership.
• Agile Methodology — fluent in sprint-based delivery and backlog management.
• Data Analysis & Business Acumen — identifies billing patterns, sizes ecosystem impact, and frames decisions in terms of revenue and customer outcome.
• Product Management — end-to-end ownership mentality from order placement through payment collection.
• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
• 4-7 years Relevant Product Management experience in an agile software product development environment.
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• AI & Automation Tooling — applies AI tools to accelerate discovery, synthesis, and documentation.
• Order-to-Cash Operations Knowledge — familiarity with how ordering, provisioning, entitlement, and billing systems interact in a B2B telecom environment.
• Collaborative Leadership — influences without authority across IT and business partner teams.
• Hands-on experience with Samson, Control Center, and/or ET Platform billing systems.
• Familiarity with TFB ordering, provisioning, or entitlement management platforms and how they feed downstream billing.
• Background in B2B/enterprise order-to-cash operations, including billing exception handling and manual intervention root causes.

Responsibilities

• Design and support core billing capabilities across TFB and TFG platforms
• Enable accurate, first-time billing that reduces invoice disputes and shortens invoice-to-payment timelines
• Own requirements and validation for billing logic changes across affected systems
• Partner with IT and Finance stakeholders to ensure billing capabilities scale with business growth
• Design and support unified desktop interfaces for Customer Support teams
• Enable agents to quickly assist customers across account management and technical troubleshooting
• Reduce context switching by consolidating key workflows into cohesive, role-appropriate experiences
• Own the platform experience layer — ensuring desktop tools evolve with frontline needs

Benefits

• Competitive base salary and compensation package
• Multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level