Product Manager, Benefits Strategy - Core Care Delivery

Care.com•Dallas, TX

6d•$155,000 - $170,000•Hybrid

About The Position

The Product Manager, Benefits Strategy — Core Care Delivery owns plan design, ROI cases, and roadmap priorities for Care.com's operationally complex, highest-revenue benefit lines: Backup Care, Care Specialists, Care Membership, and Care Center Solutions. These four lines drive roughly 93% of Enterprise benefits revenue and run on a national delivery network of care providers — this is a defend-and-scale mandate, not a build-from-zero one. Reporting to the Sr. Director/Director, Enterprise Product Design & Development, this role is one of two Product Manager peers in the newly staffed benefits-product pod. Where the Emerging Benefits Product Manager owns the whitespace growth agenda, this role protects and scales the core that the segment's largest, most strategic accounts depend on — partnering closely with Enterprise Operations on the delivery, supply, and service-level realities that plan design must account for.

Requirements

3–5 years of product management experience, ideally managing an established, revenue-critical product line
Experience with operationally complex products involving service delivery, supply, staffing, or provider/vendor networks
Experience designing or supporting employee benefit offerings, including how employers evaluate cost, utilization, and ROI
Comfortable managing renewal-risk and retention-sensitive stakeholder relationships, including large or strategic accounts
Structured, analytical approach to business cases — comfortable building ROI models for defend-and-scale investment decisions
Ability to operate independently as an individual contributor managing a small, high-stakes portfolio

Nice To Haves

experience at a benefits, insurtech, or healthtech company with a national or multi-market delivery/supply network
familiarity with strategic/enterprise account dynamics and renewal cycles
exposure to a private-equity-backed or high-growth environment

Responsibilities

Define plan-design strategy for Backup Care, Care Specialists, Care Membership, and Care Center Solutions — deciding what to build, enhance, or sunset within the portfolio strategy set by the Sr. Director/Director
Determine how to bundle and package these offerings for large, sophisticated enterprise buyers and strategic accounts
Translate strategy into technical build requirements and roadmap priorities, partnering with the Technical PM & Engineering pod on feasibility and sequencing
Partner closely with Enterprise Operations on the national care-provider delivery network — supply, staffing, and service-level agreements needed to protect and scale the core
Monitor competitive offerings and named feature gaps affecting Backup Care and related core lines, given the concentrated revenue and renewal risk they carry
Develop and maintain benefit design logic — eligibility rules, utilization assumptions, plan tiers — for the core lines
Build ROI and business cases for core-line enhancements, weighing investment against retention and renewal risk
Manage core-line roadmap execution from concept through launch and iteration, coordinating design, engineering, data, and Operations partners
Partner with UX/UI & Design to ensure care-provider- and member-facing experience quality meets Care.com's standards
Partner with Client Success & Revenue Enablement and Sales to protect renewals and defend competitive position, especially for strategic and top-tier accounts
Gather client and market feedback on named feature gaps and competitive losses, prioritizing the roadmap accordingly
Define and track retention, utilization, and delivery-quality metrics for the core lines; report on performance against renewal and retention targets, flagging risk early