Product Manager, Automations (Senior Level)

Jobgether

13d • Remote

About The Position

This senior-level product management role focuses on driving the vision and execution of automation features within a modern customer experience platform. The Product Manager will define and prioritize the roadmap, translating customer feedback and market insights into actionable product initiatives. You will work closely with cross-functional teams, including engineering, design, marketing, and customer experience, to deliver impactful features from concept through launch. This position requires a balance of technical expertise, strategic thinking, and strong customer empathy. You will champion data-driven decision-making, ensure alignment across stakeholders, and continuously improve product offerings to enhance user experiences. This role is ideal for a proactive, detail-oriented individual passionate about AI-driven automation and product innovation.

Requirements

• 5+ years of experience in product management, preferably with highly technical products.
• Degree in a technical or related field, or equivalent professional experience.
• Experience leveraging AI and automation technologies in product development.
• Strong problem-solving skills and ability to navigate ambiguous challenges.
• Excellent communication, with the ability to convey complex technical concepts to diverse audiences.
• Customer-focused mindset, with an eye for elegant design and intuitive user experiences.
• Data-driven approach to measuring success and prioritizing initiatives.

Nice To Haves

• Knowledge of customer experience, customer support, or CRM platforms is a plus.
• Familiarity with HIPAA compliance and handling sensitive data.

Responsibilities

• Own the product strategy and roadmap for automation features, aligning with company objectives.
• Collaborate with engineering, design, marketing, and business teams to drive product development and successful launches.
• Gather and synthesize customer feedback, market trends, and competitive insights to inform product decisions.
• Manage the end-to-end product lifecycle, from ideation to deployment and iteration.
• Act as the primary liaison between product teams and senior leadership, ensuring transparency and alignment.
• Define success metrics, monitor performance, and make data-driven adjustments to product plans.
• Mentor and support junior product managers or cross-functional team members when applicable.

Benefits

• Competitive salary and stock options.
• 100% healthcare coverage for U.S. employees; additional benefits in the U.K. including pension and supplemental health insurance.
• Generous vacation policy and paid time off.
• Remote work flexibility with reimbursement for WiFi and mobile expenses.
• Opportunities to work with cutting-edge AI and automation technologies.
• Inclusive and collaborative work environment, committed to diversity and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees