IT Automations Specialist

Meridian University•Santa Monica, CA

3d•Onsite

About The Position

About the Position Meridian University seeks a skilled Automation Specialist to architect and implement cross-departmental automation solutions that streamline operations and enhance organizational efficiency. This role combines strategic automation design with hands-on implementation, requiring someone who can translate complex business processes into elegant technical solutions while providing broader IT support to the organization. The ideal candidate will drive automation initiatives from discovery through deployment, working closely with stakeholders across all departments to identify opportunities, design workflows, and deliver measurable improvements to operational efficiency. This position offers the opportunity to shape the technological infrastructure of a transformative educational institution while directly impacting the experience of students, faculty, and staff. Classification: Full Time Base Working Hours: Monday-Friday, 8:45am-5:15pm Pacific Time Location: On site at Meridian University's Los Angeles Center in Santa Monica, CA This position is not eligible for hybrid or remote work. Benefits: Medical, Dental, Vision, Life, 401(k), PTO, Sick Time, Paid Holidays Perks: Wellbeing app subscriptions, commuter cost support, team meals Start Date: On or after October 1, 2025

Requirements

Bachelor's degree or equivalent professional experience in technology, business systems, or related field.
Demonstrated expertise building complex multi-step automations in Zapier or similar iPaaS platforms.
Experience with API integrations, webhooks, and data transformation between disparate systems.
Strong understanding of business process optimization and workflow design principles.
Ability to translate non-technical requirements into functional automation solutions.
Excellent troubleshooting skills with systematic approach to problem resolution.
Experience with data mapping, JSON/XML manipulation, and basic scripting (JavaScript, Python, or similar).
Strong written documentation skills and ability to create clear technical specifications.

Nice To Haves

Experience with Salesforce Flow, Process Builder, or other Salesforce automation tools.
Microsoft 365 administration experience (Azure AD, Exchange Online, SharePoint, Teams).
Familiarity with SQL databases and query optimization.
Experience with additional automation platforms (Make, Workato, Power Automate, n8n).
Understanding of REST/SOAP APIs and authentication protocols (OAuth, API keys, JWT).
Experience in higher education or non-profit environments.
Project management experience with automation initiatives.
Knowledge of data privacy regulations and security best practices.
Experience with version control systems and CI/CD pipelines.

Responsibilities

Design, build, and maintain automated workflows across departments using Zapier, Salesforce Flow, and other automation platforms.
Conduct workflow analysis sessions with stakeholders to identify automation opportunities and translate business requirements into technical specifications.
Develop and maintain documentation for all automation processes, including technical specifications, user guides, and troubleshooting procedures.
Monitor automation performance, troubleshoot failures, and implement optimizations to ensure reliability and efficiency.
Provide tier 2/3 IT support for Microsoft 365 environment and other enterprise systems as needed.
Establish automation best practices and governance frameworks to ensure scalability and maintainability.
Train team members on automated processes and provide ongoing support for automation-related queries.
Collaborate with IT Services Team on infrastructure projects, system integrations, and technology initiatives.
Evaluate and recommend new automation tools and technologies to expand organizational capabilities.
Manage automation platform licenses, user access, and security configurations.