Product Manager, Apps

Heidi•San Francisco, CA

2d•Onsite

About The Position

Howdy, we’re Heidi 👋 “The AI startup growing faster than Canva” That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world. We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That’s where you come in. We’re looking for a Product Manager who obsesses over the surfaces clinicians touch hundreds of times per day. Someone who believes consumer-grade craft belongs in B2B software. You will own Heidi’s client platforms (iOS, Android, and desktop) that over 200,000 clinicians use daily. Every interaction, every millisecond of latency, every pixel matters when clinicians are mid-consultation with patients. You will partner closely with engineering, design, and platform teams to continuously raise the bar on quality and reliability across every surface. This role will be based in our San Francisco office. We don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

Requirements

BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years shipping consumer products across mobile and desktop, though we care more about what you’ve built than time served
A romantic streak about software and a belief that great design transforms someone’s day
Deep platform fluency with opinions about when to diverge vs converge across iOS and Android
Performance obsession; you’ve profiled apps, optimised render loops, and know what causes jank
Consumer product craft in B2B contexts where you refused to compromise on polish
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; you’ll shift the room when you’re right
Data fluency with diagnostic teeth; you can read Amplitude dashboards and diagnose platform-specific problems

Responsibilities

Own product strategy and roadmap for Heidi’s client platforms (iOS, Android, Desktop), setting clear goals and being held accountable to achieving them
Obsess over performance; every frame drop, every loading spinner, every crash is personal to you
Navigate platform constraints and opportunities across iOS, Android, and Electron, knowing when to build native vs cross-platform
Own mobile monetisation strategy including App Store T&Cs, onboarding optimisation, and payment pathways
Think native-first: leverage iOS/Android platform capabilities (Bluetooth, native calling, camera, clipboard) for clinician workflows
Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly
Partner with hardware teams on design-engineering tradeoffs when software meets device (wearables, ambient surfaces)
Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn’t notice
Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices
Build strong relationships with Apple, Google, and platform teams to stay ahead of OS changes